Games
News
Blog
Forums
About
Support
Home
›
MtGPQ General Discussion
What to do when Support isn't Supportive?
Options
Sambr0
Posts:
7
February 2017
edited February 2017
in
MtGPQ General Discussion
I have the problem where I cannot participate in multiplayer events, when I got to get a match it errors with no match available. This has been happening for nearly two weeks and the back and forth from the Customer Support has been less than acceptable.
I have been asked to repeat the information required to log a ticket more than once (this information is in the sections you have to fill in), been asked to update my OS to the latest version (automatically updates, dunno why I'd need to do this twice in two days) and to uninstall/reinstall the game with a generic copy paste reply that actually doesn't provide any further information to my problem.
I have spent some money on this game and when I have asked the ticket to be escalated I got the following response:
"Hello D3 Go! Customer,
Thank you for contacting D3 Go! Customer Support.
Thank you for taking this time to report the issue that you are experiencing. We will inform the developer of the issue to make sure they are aware that the problem is occurring.
If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you.
Best Regards,
D3 Go! Customer Support Team (RBK)"
I am losing out on rewards and the ability to use the products I have purchased with real money. I don't think this answer is satisfactory let alone helpful.
Do I wait for the problem to be fixed (no eta so I'm not holding my breath) and receive some compensation for the lost opportunity of rewards, do I charge back any money I've spent on the game or do I just accept that I can only play Quick Battles and Single player events?
Help!?
0
Comments
buscemi
Posts:
673
Critical Contributor
February 2017
Options
Get your money back ASAP, from the Apple Store or Google Play Store.
0
holli
Posts:
33
February 2017
Options
I have the same Problem with the PvP Events, since 14 days.
I hope they fix it.
0
Sambr0
Posts:
7
February 2017
Options
Has anyone have experience with getting refunds from multiple in game purchases with iTunes?
0
holli
Posts:
33
February 2017
Options
No i dont have but i understand you very good! Good Luck!!
The devs are working on this issue but there will be no compensation for the players with this issue.
That feels damn unfair... missing rewards like Packs and Gold because of a bug is unfair against players that are able to play.
I was hoping for a compensation, this makes me want to play an other game....
0
Kevinanth
Posts:
50
February 2017
Options
Ask for a refund from iTunes Store. They're very good about it
0
Categories
All Categories
44.3K
Marvel Puzzle Quest
1.4K
MPQ News and Announcements
20K
MPQ General Discussion
3K
MPQ Tips and Guides
2K
MPQ Character Discussion
170
MPQ Supports Discussion
2.5K
MPQ Events, Tournaments, and Missions
2.8K
MPQ Alliances
6.3K
MPQ Suggestions and Feedback
6.2K
MPQ Bugs and Technical Issues
13.2K
Magic: The Gathering - Puzzle Quest
483
MtGPQ News & Announcements
5.2K
MtGPQ General Discussion
98
MtGPQ Tips & Guides
394
MtGPQ Deck Strategy & Planeswalker Discussion
282
MtGPQ Events
62
MtGPQ Coalitions
1.2K
MtGPQ Suggestions & Feedback
5.4K
MtGPQ Bugs & Technical Issues
548
Other 505 Go Inc. Games
21
Puzzle Quest: The Legend Returns
5
Adventure Gnome
6
Word Designer: Country Home
377
Other Games
141
General Discussion
236
Off Topic
7
505 Go Inc. Forum Rules
7
Forum Rules and Site Announcements