Not Getting Nodes of Power Personal Rewards [Devs Aware]
erakbgg
Posts: 62 Match Maker
Ever since the Nodes of Power event was updated to its current form, it has not given me the personal rewards at the event's end. All three times I finished in the top 25, but would only get the coalition reward. Anyone else experience this? I've filed tickets for each occasion, but it's a ton of back-and-forth before they manually give me the rewards.
I managed to take a video of the third time this happened:
https://drive.google.com/file/d/0ByvYbW ... sp=sharing
I managed to take a video of the third time this happened:
https://drive.google.com/file/d/0ByvYbW ... sp=sharing
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Comments
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just happened to me. I've sent a ticket too.
HH0 -
Same here. My first ticket submitted.0
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erakbgg wrote:Muche wrote:Same here. My first ticket submitted.
Has anyone heard back regarding their tickets? I haven't gotten a reply in several days. I noticed another Nodes of Power starts tomorrow and I don't want to have a third rewardless NoP event.0 -
Happened to me this time.0
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The most recent NoP event (ending 1/25) finally paid the right rewards for me. The only thing different was I finished top 50, not top 25.0
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Just an update. The support responded back and gifted the missing rewards.
Also in the latest NoP, I got the rewards as expected via claiming them from the inbox message.0 -
Muche wrote:Just an update. The support responded back and gifted the missing rewards.
Also in the latest NoP, I got the rewards as expected via claiming them from the inbox message.
You're lucky. My support guy keeps replying asking the same questions over and over.0 -
Just got my rewards gifted to me. Only 2 days after it happened. i expected it to take a lot longer, so I'm pleasantly surprised. Granted i had screenshots and all the info ready since I've dealt with CS before0
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It happened again. It seems to only happen to me when I finish in the top 25. The one time since the Kaladesh update when I finished worse than that, they paid out as normal.0
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erakbgg wrote:It happened again. It seems to only happen to me when I finish in the top 25. The one time since the Kaladesh update when I finished worse than that, they paid out as normal.0
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Brigby wrote:erakbgg wrote:It happened again. It seems to only happen to me when I finish in the top 25. The one time since the Kaladesh update when I finished worse than that, they paid out as normal.
Just Nodes of Power.0 -
Thanks! I've passed this information along to the development team, and they'll be investigating.
Update: It seems that there is an issue with the Silver tier ranks 5 - 25 rewards. A formal bug report has been submitted, and the team will be looking into it to figure out what's wrong.0 -
just to update.
I got a dupe (so assume support sorted out my reward).
recently nop have been giving me the correct rewards.
this was after I uninstalled, clear cache and then reinstalled
as suggested by support.
HH0 -
I've submitted another ticket for this for the recent NoP (#295925). Support answered with the same questionnaire as before. Sadly, it seems they have to send the questionnaire, even though I included answers to it in the original ticket text.
@Brigby, is there a bug number one could include in a ticket to link it to this issue more directly?0 -
This happened to me for the first time last NoP event. I placed 13th, and did not receive the individual rewards but received the coallition one. I am also silver tier. Opened a ticket #297268 to suport. Hope this dont take so long to solve.0
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