Completely unable to play Fateful Showdown.

jetnoctis
jetnoctis Posts: 128 Tile Toppler
edited January 2017 in MtGPQ Bugs & Technical Issues
I joined the event before it began.
When it went live, I had 3 charges on each node, thought, "Sweet! A bug in my favour for once!"
Tried to start 1.1 Filigree Familiar.
Something went wrong... popped up.
Clicked Retry.
Got into the game but everything was white and blocky.
Something went wrong... popped up.
Clicked cancel, got back to the nodes screen with 3 charges still on every node.
Retried steps above a hundred times.
Cannot play a single game of this Fateful Showdown and will now miss out on Midnight Oil, which I would otherwise have gotten because the most points I lose in FS is 5-10.
Asked around, this has happened before to people with other events in the past.
Everyone said support did nothing at all.
One guy said it only got fixed for him at the NEXT PATCH.
Now I am worried I will not be able to compete in the next Inventor's Fair which rumour has it will be next weekend, and will miss out on what I assume will be Aetherworks Marvel.
@brigby Is all that I can do just wait and let all these prizes which I will never have a chance (in reality, a minuscule enough chance to may as well be impossible) to get again?

Topic moved from General Discussion // Alve

Comments

  • Ohboy
    Ohboy Posts: 1,766 Chairperson of the Boards
    Stupid question, but have you tried restarting the game?

    Another stupid question... When did they release inventor fair schedule? I missed it.
  • jetnoctis
    jetnoctis Posts: 128 Tile Toppler
    @ohboy yeah, of course. Even tried reinstalling the game to no avail.

    It's just rumour that the next IF will be coming up really soon. However, I've heard it more than once so I am worried I won't be able to play based on other players' past experiences with this issue. As if it's not bad enough I will miss out on Midnight Oil through zero fault of my own.
  • bk1234
    bk1234 Posts: 2,924 Chairperson of the Boards
    Didn't Tezz shut down the Inventor's Fair? I'm banking on D3 doing the same.

    https://youtu.be/bC6hoV1EW9s
  • blacklotus
    blacklotus Posts: 589 Critical Contributor
    Ohboy wrote:
    Stupid question, but have you tried restarting the game?

    Another stupid question... When did they release inventor fair schedule? I missed it.

    all based on circumstantial evidence but it follow the previous IF scenario when Dovin was available for purchase with crystals just before the event.

    Chandra2 is coming into the vault next week.
  • Ohboy
    Ohboy Posts: 1,766 Chairperson of the Boards
    blacklotus wrote:
    Ohboy wrote:
    Stupid question, but have you tried restarting the game?

    Another stupid question... When did they release inventor fair schedule? I missed it.

    all based on circumstantial evidence but it follow the previous IF scenario when Dovin was available for purchase with crystals just before the event.

    Chandra2 is coming into the vault next week.

    I think we had 2 weeks notice to save for dovin. I'm hoping they continue to extend that courtesy.
  • Mainloop25
    Mainloop25 Posts: 1,961 Chairperson of the Boards
    When you see "Something Went Wrong" when starting a match, DO NOT HIT RETRY. YOU WILL LOSE NODES! Best to wait.
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Hi jetnoctis. I'm sorry to hear that you encountered that kind of a situation. I'd recommend sending in a support ticket with as much information as you can remember from the incident, and Customer Support will be able to help you out.

    This is more so from personal experience, and is NOT official technical instructions from neither D3 Go! nor any of our partner studios, but have you tried clearing the app's cache (NOT data)? I know that from my past history working QA, that old bugs may linger because the device contains old information (even if the game was updated to a new patch with the fix)

    Perhaps try a cache clear on your device and see if that prevents this from occurring again in the future?
  • jetnoctis
    jetnoctis Posts: 128 Tile Toppler
    Hi Brigy, and thank you very much for the response. I have tried your suggestion but the problem persists. I have also taken your advice and filed a support ticket.

    In case I didn't mention this earlier, while I am completely unable to play Fateful Showdown, I am able to play the concurrent Terrors in the Shadows event.

    Cheers.
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Darn. I was hoping that cache clear would have helped. That's also interesting that it was only Fateful Showdown that was affected.

    I'll take a look in the bug database to see if this is a known issue. I'm glad you opened up a support ticket though, as Customer Support will be able to investigate your situation in depth, and escalate to higher level assistance if necessary.
  • jetnoctis
    jetnoctis Posts: 128 Tile Toppler
    Hi Brigby,

    This was the response I got from support who closed my ticket (which is clearly upsetting in its stock standard cut and paste response, lack of consideration or answers to the things I spent a significant amount of time and care in writing):

    https://drive.google.com/folderview?id=0B-M9-DxAVjhYbk5qd0puLXVuN28
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    jetnoctis wrote:
    Hi Brigby,

    This was the response I got from support who closed my ticket (which is clearly upsetting in its stock standard cut and paste response, lack of consideration or answers to the things I spent a significant amount of time and care in writing):

    https://drive.google.com/folderview?id=0B-M9-DxAVjhYbk5qd0puLXVuN28
    Hi jetnoctis. Please message me the reference number to your support ticket, and I can take a look at it.

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