Customer service on holiday or what?

andrewvanmarle
andrewvanmarle Posts: 978 Critical Contributor
edited January 2017 in MtGPQ General Discussion
I bought the chandra pack last week, and for some reason I didn't'get the PW, BB's' etc, while i did pay ( i have the google play receipt to prove it).

I immediatly mailed support and got a canned mail asking me for my UID etc and a printscreen of the reciept, which I sent minutes later.

That was the last I heard from CS, no response at all and no Chandra pack. I'm'getting kinda miffed here, I wanted to level her up for the next inventors fair.

So I paid 30€ and now I don't exist to CS?

Does anyone have any ideas how to fix this, get their attention or what not?

Comments

  • Steeme
    Steeme Posts: 784 Critical Contributor
    Same thing happened to me back when Nahiri was offered for pre-purchase. I think two weeks had gone by before everything was settled. YMMV.

    And yes, they are gone for the holidays.
  • andrewvanmarle
    andrewvanmarle Posts: 978 Critical Contributor
    Thanks Steve,

    Do you know when they wil be back? icon_eek.gif
  • THEMAGICkMAN
    THEMAGICkMAN Posts: 697 Critical Contributor
    andrewvanmarle wrote:

    Do you know when they wil be back? icon_eek.gif

    Should be today, according to Brigbys post
  • Reaganstorme
    Reaganstorme Posts: 334 Mover and Shaker
    I have been getting replies to my pre-new year's ticket today, so they are probably beginning to work through them now.

Categories