Android Dying. Can I Access account on IOS?

JanksMcJank

I connect using facebook for authentication.

Currently I can play on android tablet and android phone, but not my iPad.

Sad news, dropped my android phone.

Is there a way I can just access my account on the iphone/ipad?
I'm willing to create a new account on ios and then have you guys transfer over my cards.

If we can't get me up and running on ios, then I'll get a refund for all of my in-app-purchases in the "refund window" for Google

LakeStone

JanksMcJank wrote:

I connect using facebook for authentication.

Currently I can play on android tablet and android phone, but not my iPad.

Sad news, dropped my android phone.

Is there a way I can just access my account on the iphone/ipad?
I'm willing to create a new account on ios and then have you guys transfer over my cards.

If we can't get me up and running on ios, then I'll get a refund for all of my in-app-purchases in the "refund window" for Google

Hi - Please reach out to support and they can assist as they will need to assist with transferring of the save since you are going from android to ios (same goes with vice versa). They can be reached at d3go.com/mobile-games-support. Thanks!

JanksMcJank

Thanks!
I thought that was what this forum was for. I didn't know they had another page for tickets! Glad you came by and let me know.

So far I've had to create an IOS account.

Hopefully with the ticket they can:

Option #1: Give me JanksMcJanks on IOS
Option #2: At least credit my new account with all of the IAPs and rewards (crystals, xp, boosters).
Option #2 would be more like building up a new account with the same amount of time/$$$ put into it, so it's not like 7 months and $$$ are thrown out.

LakeStone

JanksMcJank wrote:

Thanks!
I thought that was what this forum was for. I didn't know they had another page for tickets! Glad you came by and let me know.

So far I've had to create an IOS account.

Hopefully with the ticket they can:

Option #1: Give me JanksMcJanks on IOS
Option #2: At least credit my new account with all of the IAPs and rewards (crystals, xp, boosters).
Option #2 would be more like building up a new account with the same amount of time/$$$ put into it, so it's not like 7 months and $$$ are thrown out.

Hi - Haha, yeah we try to help here but the support team is better equipped for the matters and can assist. If you don't hear back from support within 72 hours, please let me know and I will follow-up with support for you. Thanks.