Quick Battle prize discrepancy (bug?)

Mainloop25
Mainloop25 Posts: 1,961 Chairperson of the Boards
edited December 2016 in MtGPQ General Discussion
As if we needed any more broken things in this game. I just finished 23rd in my quick battle bracket. When the prize was supposed to be revealed after the end of the round, it just showed the "round over" screen. I had to go to the vault to see that I got a booster pack. However, it was not a Kaladesh booster pack, but a Shadows Over Innistrad pack.

Did anyone else have this happen to them?
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Comments

  • Puzzled
    Puzzled Posts: 10 Just Dropped In
    Everyone, got SOI. Epic fail
  • Mainloop25
    Mainloop25 Posts: 1,961 Chairperson of the Boards
    Well if it helps the programmers at all, the "Chandra's Acolytes Expired" screen showed up after I won my next battle in Terrors in the Shadows.
  • ZW2007-
    ZW2007- Posts: 812 Critical Contributor
    Same exact thing happened to me. I finished somewhere around 20-25th (wasn't paying attention) and got my crystals and booster but no idea if I even got my rare. And then after finished an event match it popped up and again I wasn't paying attention and saw the quick battle ended notification as it was fading away so maybe it showed my card there.
  • wereotter
    wereotter Posts: 2,070 Chairperson of the Boards
    Finished top 50 and got an Innistrad booster too.
  • watman
    watman Posts: 64 Match Maker
    Same here - SOI booster instead of Kala, dupe rare as a reward... The only upside is that the SOI booster contained a non-dupe, useful mythic icon_e_wink.gif
  • Mainloop25
    Mainloop25 Posts: 1,961 Chairperson of the Boards
    Would like to have acknowledgement that this is an issue, please. Brigby?
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Hey everyone. I've passed along this information to the development team, and they'll be investigating this discrepancy. Apologies for the inconvenience.
  • Mainloop25
    Mainloop25 Posts: 1,961 Chairperson of the Boards
    Thank you for passing this along, Brigby.
  • Amadeus
    Amadeus Posts: 59 Match Maker
    And it happened again !!!!!
  • Ohboy
    Ohboy Posts: 1,766 Chairperson of the Boards
    Amadeus wrote:
    And it happened again !!!!!


    It was unlikely to change before the update, which I hope we will have today/tomorrow.
  • GrizzoMtGPQ
    GrizzoMtGPQ Posts: 776 Critical Contributor
    @brigby support said they would not do anything. This isn't a sweep it under the rug thing. A prize was offered for a cost. It needs to be corrected. Time in game is absolutely worth something. This isn't a "hypothetical reward" like when I have a perfect going in an event and their **** seamless update screws me. This is an honest to goodness **** up on the reward. Please help.
  • killwind
    killwind Posts: 116 Tile Toppler
    You really think that the clowns at D3 gives any care about you, here is their response to me! I have won 6 back to back QB's and the wrong prize has been given to me each time.

    Thank you for contacting D3 Go! Customer Support.

    Upon our review, it seems that the problem you are experiencing within the game is a known issue. The developers are working hard in order to resolve the issue you are experiencing, and a fix for the issue should be released soon. We ask for your patience until the issue can be resolved. Unfortunately, as the issue was a visual issue caused by the game displaying the wrong rewards, and we can confirm you received the correct rewards due to this error, we cannot provide compensation.

    *Removed Profanity*
    - Brigby
  • Ohboy
    Ohboy Posts: 1,766 Chairperson of the Boards
    killwind wrote:
    You really think that the clowns at D3 gives any care about you, here is their response to me! I have won 6 back to back QB's and the wrong prize has been given to me each time.

    Thank you for contacting D3 Go! Customer Support.

    Upon our review, it seems that the problem you are experiencing within the game is a known issue. The developers are working hard in order to resolve the issue you are experiencing, and a fix for the issue should be released soon. We ask for your patience until the issue can be resolved. Unfortunately, as the issue was a visual issue caused by the game displaying the wrong rewards, and we can confirm you received the correct rewards due to this error, we cannot provide compensation.

    *Removed Profanity*
    - Brigby

    Oh I just got the same thing.

    And they closed my ticket and asked me to rate their support lol.
  • Mainloop25
    Mainloop25 Posts: 1,961 Chairperson of the Boards
    Lol it is absolutely not a display issue. Next qb, I'm going to document this with screenshots. They are flat out wrong with their response to Killwind.
  • adman149
    adman149 Posts: 22 Just Dropped In
    Acknowledging a "visual error" but not actually doing anything about it, is far from an understandable mistake. I get that they are hesitant to dole out compensation for every hiccup, but known QB events being advertised as something when they are not, is false advertising. Plain and simple. rng is a mystery to us all, but this is blatant deception with zero accountability
  • GrizzoMtGPQ
    GrizzoMtGPQ Posts: 776 Critical Contributor
    @Brigby @Hibernum_JC @Hibernum_Will can you guys please chime in on this. This is not a visual display error. This is false advertisement. Putting in 8-20 hours worth of time to win Origins or KLD and getting SOI is a kick in the nuts. It's a simple fix, just give the rewards promised for the event winners. Why is it so hard to do this?
  • Hibernum_Will
    Hibernum_Will Posts: 35
    GrizzoMtGPQ wrote:
    @Brigby @Hibernum_JC @Hibernum_Will can you guys please chime in on this. This is not a visual display error. This is false advertisement. Putting in 8-20 hours worth of time to win Origins or KLD and getting SOI is a kick in the nuts. It's a simple fix, just give the rewards promised for the event winners. Why is it so hard to do this?
    Hi GrizzoMtGPQ - I don't have any details on-hand but I know the team is currently investigating the issue. Hopefully we'll have more info soon.
  • Mainloop25
    Mainloop25 Posts: 1,961 Chairperson of the Boards
    Will, this is still broken. I thought it would be fixed by this new patch, but it's not. I just got an SOI booster.
  • GrizzoMtGPQ
    GrizzoMtGPQ Posts: 776 Critical Contributor
    @hibernum_will Thank you!
  • losdamianos
    losdamianos Posts: 429 Mover and Shaker
    Hibernum_Will wrote:
    GrizzoMtGPQ wrote:
    @Brigby @Hibernum_JC @Hibernum_Will can you guys please chime in on this. This is not a visual display error. This is false advertisement. Putting in 8-20 hours worth of time to win Origins or KLD and getting SOI is a kick in the nuts. It's a simple fix, just give the rewards promised for the event winners. Why is it so hard to do this?
    Hi GrizzoMtGPQ - I don't have any details on-hand but I know the team is currently investigating the issue. Hopefully we'll have more info soon.
    I would like to say that this was highlighted on the same day as 1.9 release in this topic

    viewtopic.php?f=31&t=55917&p=609967#p609967

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