Did Not Receive Event Reward

Xegim

So since it seems like this is the only way to get a response, I am posting here. It has been a week since I've submitted a ticket and besides the initial automated response, have not since received an update.

My problem is this:
I have yet to receive a personal or coalition reward (no rares, no packs, no crystals) for the last "Nodes of Power" PvP Versus event that ended on 0900 PST 10/14/16. I was not prompted to collect any rewards nor was I shown my final placement/ranking at the end of the reward. When I pressed the "Events" button around 10 minutes after the event's end, I was shown a loading screen and it immediately cycled into the next event (Terrors in the Shadows, I believe) and treated it as if I had not participated in the PvP event at all. I am playing solely on an android device which is not rooted nor jail broken. My tier masteries at the time were all silver, and I was placed within the top 10 (coalition was within the top 50) at the end of the event. I can PM my UID upon request.

Thank you for looking into this,
Xegim