Difficulty with MtGPQ Support on transfer of account

Shurakai

Dear Admins,

I am posting this here because I have gone through the regular customer support with sorely disappointing results, and I hope by posting here I can get your help to hasten the process.

I transferred to an Android phone from iOS and found out that there is a known fault with the Facebook connection, as such I required Support to manually transfer the account over to Android. I confirmed the transfer request on 21 Sept (Ticket ID 249201) and it has been a total of 7 business days with no change from Support. The only reply I received was when I put in another support ticket on 24 Sept to re-request the transfer, where I was told I would be updated on changes very soon. It has been 3 business days since with no updates. Also, I hesitate to ask for updates as I was told by support that any replies by me would push my ticket to the back o the queue.

This has been an EXTREMELY FRUSTRATING experience for me and I am at my wits end to get support to complete the transfer. No doubt other players are going through the same difficulty with support requests and I hope that this gets passed on by the Admins to someone in charge that can help with what should be a straight-forward database transfer.

Dayv

Moved to Suggestions and Feedback.

Dayv

Not speaking as a moderator, just a fellow user who does not represent D3, starting now:

I'd recommend you PM, David [Hi-Fi] Moore, the D3 community manager, to see if he can escalate the ticket. However, I know that D3 is at NYCC this week, so I can't guarantee he'll be able to respond promptly either.

I have heard before about requester updates to the ticket pushing it to the back of the line. That's very bad, and I hope D3 fixes that someday, but I also know firsthand just how much work it is to move your support to a new ticketing system.