Starter pack charged twice

Pacone
Pacone Posts: 61
edited September 2016 in MtGPQ Bugs & Technical Issues
I decided to support the game purchasing the starter pack, but then the app switched to the apple store to confirm credit card data, and when returned to the game it said operation cancelled. I noticed no crystals or runes had been added so I said no problem.

Went at it again, this time successfully ending the transaction, got runes and crystals, and the starter pack advertisement was gone.

But then I received apple's invoice, charging the starter pack twice, could you please look into this?

Comments

  • Reaganstorme
    Reaganstorme Posts: 334 Mover and Shaker
    You should raise a support ticket from inside the app to get this resolved as the devs will just request you to do so anyway.
  • Pacone
    Pacone Posts: 61
    kk, I'll go there, thank you
  • Fiddler
    Fiddler Posts: 251 Mover and Shaker
    I recommend asking for a refund through the Apple store.
    D3go will not provide a refund, only offer more fairy dust for the inconvenience.
    That has been my experience.

    Even when the extra $ cost was due to an error in their software.

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