Lost 600 crystals buying Sorin

Squirreljester

I put in a ticket a few days ago, the day Sorin was available to buy with crystals, so I went to buy him, and when I did the server connection started to give me errors, so I force closed, loaded it back up, went in, and then was able to purchase Sorin with my crystals. After I purchased him I noticed that I had no crystals left. When I started I had a little over 1200, but after purchasing him I only had a couple left.

What I think happened is the server logged the sale, took my crystals, but the connection crashed before I actually was able to receive the PW. I put in a ticket right after this happened with a date and time that it happened, but I haven't heard anything from support yet.

Morphis

Don't worry if they did not reply yet, support is not open during weekend.
Monday you will get contacted probably.
The whole procedure is a little long, they'll ask UID, various details etc...

They should be able to help don't worry, it will just take a little time.

Elspeth

I had the same thing happen to me on Thursday, also with ~1200 crystals (maybe we related?).

Support got back to me asking for "what I was experiencing" and for when it occurred, which I supplied, and then on Friday replied with:
Your ticket has been escalated for review. We are currently addressing your issue and will contact you as soon as we can with the appropriate resolution.

We'll see what happens after the weekend I guess.

Elspeth

...and refund granted yesterday (Monday). Fine support all around.