Event placement broken still

Daddystyx
Daddystyx Posts: 103 Tile Toppler
edited September 2016 in MtGPQ General Discussion
Is there an ETA on this getting fixed?

I hope the fix is just allow people that tie within a bracket to simply get the same prize as the other members. The current system even if it worked correctly would cause more problems as people would have to stop what they are doing to play matches in the middle of there workday in a hurry instead of waiting over a 3 hours period to finish.

Today 42 mins after the last 5 nodes were unlocked I completed my 70points in the gold tier and was the only person on the top with the next closest person being DracoXIV only having 69 points. I have screenshots of this and the subsequent drop from first place as more people finished and received there 70 point place over me. I don't know how to upload the photos I have taken into this messege. They even pushed me all the way down to 7th and all I got the 6-25 prize pool and an oath of nissa repeat with the fatpack! This needs to be fixed its realy frustrating to put in the time and effort and get shortchanged in the end.
«1

Comments

  • Plastic
    Plastic Posts: 762 Critical Contributor
    I have you in my screenshots also.

    Look at these....I went from 4th to 6th during the event and after it finished it gave me 2nd?

    https://imgur.com/a/uBEik
  • Coppertouret
    Coppertouret Posts: 169 Tile Toppler
    I hope they fix it too, but JC confirmed ties are broken by the time finished, so don't hold your breath on shared ranks.
  • Daddystyx
    Daddystyx Posts: 103 Tile Toppler
    I finally figured out the photo posting.

    https://imgur.com/a/7CpiV

    Thanks for the help Plastic!!!!
  • nexus13
    nexus13 Posts: 191 Tile Toppler
    I should have been 4th and was awarded 7th. I sent in a ticket to support with the pictures to back it up. We'll see how they deal with it. The system autoclaimed the prize when I logged back in so I couldn't leave it unclaimed for them to fix. No idea what random rare it gave me but it was a dup since I don't have anything new in inventory.
  • Daddystyx
    Daddystyx Posts: 103 Tile Toppler
    Did everyone else get the same email asking for info when we provided it in our initial request?
  • buffbeardo
    buffbeardo Posts: 154
    Event placement is rng'd. Enjoy that.
  • nexus13
    nexus13 Posts: 191 Tile Toppler
    Daddystyx wrote:
    Did everyone else get the same email asking for info when we provided it in our initial request?

    I did. Clearly my ticket was not read, just scanned for keywords then replied to with a stock answer that didn't address my issue.
  • buffbeardo
    buffbeardo Posts: 154
    I guess your ticket got rng'd. Doh
  • nexus13
    nexus13 Posts: 191 Tile Toppler
    3rd response from support and they're getting marginally closer to understanding the issue.
  • Daddystyx
    Daddystyx Posts: 103 Tile Toppler
    Just got my fourth response where they told me my finish placement and closed the ticket. I kindly instructed them to please look at all of the photographic evidence attached previously. That and there "First person keeps highiest position of a given points value." and hit reply reopening the ticket. I hope the 5th time is the charm.
  • nexus13
    nexus13 Posts: 191 Tile Toppler
    Does support being obtuse help them by people just giving up so they only have to deal with a small number of issues? Otherwise I don't understand, why waste the time back and forth with canned responses not paying attention to the issue when eventually someone has to actually deal with it. It seems like it would be simpler to just deal with it properly on the first pass.
  • Feagul
    Feagul Posts: 114
    nexus13 wrote:
    Does support being obtuse help them by people just giving up so they only have to deal with a small number of issues? Otherwise I don't understand, why waste the time back and forth with canned responses not paying attention to the issue when eventually someone has to actually deal with it. It seems like it would be simpler to just deal with it properly on the first pass.
    You're assuming they have the ability to deal with incorrect event placement. Even if they don't, it seems like a no-brainer to credit crystals to these accounts at the very least. icon_e_sad.gif
  • nexus13
    nexus13 Posts: 191 Tile Toppler
    People have been given cards and crystals before so I'm sure they have the power. I'm short one random mythic and 25 crystals because of the wrong placement. I am also up one unknown rare that I got instead of the mythic. It was a dup because I didn't see anything new in my account but I don't know what it was. Simple fix, credit me a mythic and 25 crystals, the difference between 7th and 4th.
  • Daddystyx
    Daddystyx Posts: 103 Tile Toppler
    I'm so frustrated at the moment I'll just let the below response do all the talking................................

    Keep in mind I had the max points of 70 shown in each screenshot they reviewed.


    Greetings D3 Go! Customer,

    Thank you for contacting D3 Go! Customer Support.

    We apologize for any frustration. Upon review of the supplied screenshots, as well as our records here on our end, we see that while you were ranked first 3 hours prior to the Event's end, by the time the Event ended you had ranked 8th, as is displayed in your second screenshot.

    We once again apologize for any frustration or inconvenience, however upon review of the case we are unable to provide any additional rewards, as you have received the correct rewards for your ranking.

    If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you.

    Best Regards,
    D3 Go! Customer Support Team (LMC)
  • James13
    James13 Posts: 665 Critical Contributor
    Ignoring the issue entirely. Yuck.

    Tied for first = third tier of rewards. I'd be frustrated too.

    I also have an outstanding ticket with them that I'm not too hopeful about. I never got a reward card for the last Nodes of Power event (was supposed to get a Rare card as a placement reward and a booster pack, got a black screen and taken to the next event page instead).
  • nexus13
    nexus13 Posts: 191 Tile Toppler
    Did you reply to them yet? You could quote from one of their messages to me.

    Thank you for contacting D3 Go! Customer Support.

    When two or more players have the same scores at the end of an event, the tie winner is determined by the following:

    - When two players tie, the person who reached that score first will win the tie.
    - Alternatively, if a player was dropped down from a higher rank and their new score causes a tie, they will win the tie.

    If you believe this system did not hold true, let us know and we will happily investigate further.

    I told them that I certainly did not believe that it held true and if they looked at the screenshots I sent they would know that it didn't hold true.
    Daddystyx wrote:
    I'm so frustrated at the moment I'll just let the below response do all the talking................................

    Keep in mind I had the max points of 70 shown in each screenshot they reviewed.


    Greetings D3 Go! Customer,

    Thank you for contacting D3 Go! Customer Support.

    We apologize for any frustration. Upon review of the supplied screenshots, as well as our records here on our end, we see that while you were ranked first 3 hours prior to the Event's end, by the time the Event ended you had ranked 8th, as is displayed in your second screenshot.

    We once again apologize for any frustration or inconvenience, however upon review of the case we are unable to provide any additional rewards, as you have received the correct rewards for your ranking.

    If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you.

    Best Regards,
    D3 Go! Customer Support Team (LMC)
  • Daddystyx
    Daddystyx Posts: 103 Tile Toppler
    I have explained this 3 total times to them throughout the emails chain from the beginning to the most recent reply. I hope the next person to read my email has the courtesy to apply simple logic. I would love one of the moderators to weigh in on the issue incase we are addressing it the wrong way with customer service.
  • Fiddler
    Fiddler Posts: 251 Mover and Shaker
    The current update includes 'Multiple bug fixes related to Progression (rewards in Story Mode, Events and Quick Battle).'
    So there is hope it has been fixed.
  • Daddystyx
    Daddystyx Posts: 103 Tile Toppler
    .......

    Greetings D3 Go! Customer,

    Thank you for contacting D3 Go! Customer Support.

    We are sorry for any negative experience regarding your issue.

    If you have any further questions or concerns, please feel free to contact us again.

    Best Regards,
    D3 Go! Customer Support Team (LMC)
  • Feagul
    Feagul Posts: 114
    Daddystyx wrote:
    .......

    Greetings D3 Go! Customer,

    Thank you for contacting D3 Go! Customer Support.

    We are sorry for any negative experience regarding your issue.

    If you have any further questions or concerns, please feel free to contact us again.

    Best Regards,
    D3 Go! Customer Support Team (LMC)
    icon_e_sad.gif

    No words.

Categories