Devs, please acknowledge this heavily reported issue

Plastic

These game freezes happening vs red planeswalkers is ridiculous already and we don't even have any word from you guys that you know it exists or are doing anything about it. Or maybe you know what circumstances cause it and can relay to us how to avoid it.

Just tell us that this is on your radar at the very least.

jimilinho_

Just froze on me again, not exactly a difficult thing to sort out either!

Flaricus

Has frozen up on me twice today in event,. So frustrating!! Once right after a major cascade by nahiri. I probably had her anyway tho. And the other I totally had the lion!

Feagul

I've finished top-5 in all but one of the previous PvP events in spite of the freezing issues (well, two if you don't consider their awful patch timing/process that simply broke the last event). This event is going differently: I'm currently sitting at 3/30 freezes and in those matches I had 7/8 ribbons locked up. I'm restarting before every match but that seems to have a placebo effect at best and a giant waste of time at worst. Hell, 2/3 of the freezes occurred on my turn. Unless the leaders in platinum experience the same failure rate, it looks like I have to hope that the freezing happens less frequently just to have a shot at top-25.

D3's complete lack of communication on the issue combined with their exceedingly greedy changes out of the blue have really soured me to the game.

shteev

What's the point of this thread? Dropping into the forums and saying 'We're working on it!' doesn't actually mean they're working on it.

They're probably completely retooling how Discard works in the game, even though it worked fine in the first place.

Feagul

shteev wrote:

What's the point of this thread? Dropping into the forums and saying 'We're working on it!' doesn't actually mean they're working on it.

For me it's just another place to vent my frustration... again.

Plastic

The point is to get some official word instead of things just happening behind the shadows. Accountability helps things get done. Lack of accountability will just show the players that maybe our concerns aren't important and maybe we should just not invest as much into this game.

Barrelrolla

Plastic wrote:

Lack of accountability will just show the players that maybe our concerns aren't important and maybe we should just not invest as much into this game.

Well, they aren't.
Have seen the devs reply in the bugs threads? No.
Have you seen them reply here? Rarely. And even more rarely they do something about it.
They do what they want, release new overpriced stuff and whales fill their pockets.
They don't care about anything else.

Hibernum_JC

We actually are aware of a problem with Red in particular. We haven't been able to reproduce the issue with devices in-house, but we are aware that such an issue can occur.

I have actually been discussing with one of our engineers and he thinks he may know "what" is happening, but we do not know exactly what triggers it. There is a high possibility that one or more Red cards have problems loading the card art, and while this does not cause problems when a player is using the card (it will just show up with blank art) the AI might have problems with the data side of it and may crash. We are investigating this issue as we know it is affecting a lot of players.

If ANYONE has any information about this particular bug, is aware of what cards could be possibly triggering it, please PM me. I will forward that to the engineering team and they will look into it asap. Believe me when I say we want this to be resolved as much as you guys.

Reaganstorme

JC, i have been noticing that some cards the opponent cats have missing images, displayimg a greyscale background instead. On inspection view, they often display the image of a creature that was previoudly cast but subsequently destroyed but the text stats etc of the intended creature.

Wil try to keep an eye out for this bug as what you are describing sounds very familiar.

Plastic

Reaganstorme wrote:

JC, i have been noticing that some cards the opponent cats have missing images, displayimg a greyscale background instead. On inspection view, they often display the image of a creature that was previoudly cast but subsequently destroyed but the text stats etc of the intended creature.

Wil try to keep an eye out for this bug as what you are describing sounds very familiar.

This happens (and has been for months) with blue cards the AI plays most frequently from my experience.

Hibernum_JC

Reaganstorme wrote:

JC, i have been noticing that some cards the opponent cats have missing images, displayimg a greyscale background instead. On inspection view, they often display the image of a creature that was previoudly cast but subsequently destroyed but the text stats etc of the intended creature.

Wil try to keep an eye out for this bug as what you are describing sounds very familiar.

When this happens, please post the name of the card. This helps us pinpoint the problem.

Buret0

Hibernum_JC wrote:

Reaganstorme wrote:

JC, i have been noticing that some cards the opponent cats have missing images, displayimg a greyscale background instead. On inspection view, they often display the image of a creature that was previoudly cast but subsequently destroyed but the text stats etc of the intended creature.

Wil try to keep an eye out for this bug as what you are describing sounds very familiar.

When this happens, please post the name of the card. This helps us pinpoint the problem.

I've got some fun screen caps of the new transform bug I'll go post.

It causes other cards to get stuck sideways when the transform merges into another creature. Its pretty funny, but kind of annoying because you can't the stats of the sideways card, even when you zoom in on it, it just remains sideways.

ridfrenzy

Thing in the ice - new mythic card

This caused the freeze bug for me every time the card has transformed (opponents card not mine)

Hibernum_JC

Buret0 wrote:

Hibernum_JC wrote:

Reaganstorme wrote:

JC, i have been noticing that some cards the opponent cats have missing images, displayimg a greyscale background instead. On inspection view, they often display the image of a creature that was previoudly cast but subsequently destroyed but the text stats etc of the intended creature.

Wil try to keep an eye out for this bug as what you are describing sounds very familiar.

When this happens, please post the name of the card. This helps us pinpoint the problem.

I've got some fun screen caps of the new transform bug I'll go post.

It causes other cards to get stuck sideways when the transform merges into another creature. Its pretty funny, but kind of annoying because you can't the stats of the sideways card, even when you zoom in on it, it just remains sideways.

We've seen this happen once or twice but we do not have any info to reproduce it 100%. We're still looking into it, however.

ridfrenzy wrote:

Thing in the ice - new mythic card

This caused the freeze bug for me every time the card has transformed (opponents card not mine)

I'll look into this also!

knthrak

Hibernum_JC wrote:

ridfrenzy wrote:

Thing in the ice - new mythic card

This caused the freeze bug for me every time the card has transformed (opponents card not mine)

I'll look into this also!

I've had a Thing in the Ice (mine) in play against the Heroic Chandra (Level 1). Heroic Chandra stole my Thing in the Ice, and shortly after the game froze. I don't recall if a transformation was impending or not.