Unable to receive Nahiri

Reaganstorme

Purchased Nahiri on Android as a reward for working all my recent overtime.

"Something went wrong" and i havent received her, the Runes, or the cards.

Logged a ticket.

Mary_Poppins

Ditto but with two purchases of the red and white pack and did not log a ticket. Grrrrrrr

Mcjordan

Same here. Purchased, and didn't receive anything.

Vaxcine13

Same here. Logged a ticket a 5:09pm, last I heard was at 5:27 which was it was sent higher for review.

Omega Red

Same.

Some poor souls are going to be working all night trying to fix this...

LibraryChris

Same here. Ticket submitted.

LakeStone

Hi Everyone -

We are aware of players experiencing this issue where you are not credited Nahiri after making the purchase. Our team is working on making this fix as we speak and we will have an update after the maintenance is completed. Please submit a ticket with our support team at d3go.com/mobile-games-support with a copy of the receipt and the team will be able to assist. Please note, the support team is available from 9-6pm PDT so it will be tomorrow before you will receive a response. Sorry for the inconvenience.

Thanks!

Reaganstorme

Just played a level 42 Nahiri.

So very angry right now.

Omega Red

Received an email from support telling me this was a known issue that was corrected overnight. They gave me the standard "please force close the app and see if that solves the issue" ****. Answered with screenshots of my receipt telling them that their "solution" doesn't work.

I'll give it 24 hrs. max. If I don't have my pack tonight I'll be asking Google for a refund.

Steeme

I had the same issue described above. Purchased Nahiri, payment was successful, and got the error message that something went wrong.

Came to the forums and was relieved to see I wasn't the only one with the issue. After logging a ticket, and dealing with support, I'm no longer relieved.

They gave me some rigamorole about how my purchase could not be verified. Seriously? Look at my account. See the Nahiri purchase. See my account doesn't have Nahiri. Not that difficult!

Anyways, not impressed with the support process. Considering this is their error, I should not be forced to jump through hoops in order for it to be corrected.

Omega Red

Has anyone else gotten their stuff yet? Almost the end of work day and all I got was a "your ticket has been escalated for review". I don't know what there is to review. All the evidence is there.

Reaganstorme

My ticket has been resolved, i now have Nahiri.

Wish the red and white fat pack included the new SoI cards. They don't. They're BFZ only.

Omega Red

Mine hasn't. I just requested a refund from Google. I would rather wait five days to have my money back than wait whatever it takes d3 to "review" my case. Awful customer service.

Valk

Reaganstorme wrote:

My ticket has been resolved, i now have Nahiri.

Wish the red and white fat pack included the new SoI cards. They don't. They're BFZ only.

It does include the SOI cards at least for me it did

Reaganstorme

Valk wrote:

Reaganstorme wrote:

My ticket has been resolved, i now have Nahiri.

Wish the red and white fat pack included the new SoI cards. They don't. They're BFZ only.

It does include the SOI cards at least for me it did

I was watching out for them. Got none. Good to know you did anyway. Congrats.