Only person on Leaderboard in my Quick Battle

madsalad

Hi,

I've come back to the game after a few months hiatus. I'm enjoying some of the updates and changes to the game since launch in Dec. 2015. I've been trying to play in Quick Battles and it keeps telling me i'm 1/1 and there are no other people on the Leaderboard. Right now it says I'm playing in "Ob Nixilis' Minions" and I have 30 wins with 15 hours to go. This has been the same QB for days, even when the time counts down to 0, it just starts back up again with the same enemy.

I'm logged in with my gmail account. All my other progress seems to save no problem.

Suggestions?

majincob

This is not unheard of, the rumor is that if you try a new planeswalker in the battle it correctly adds you to a new bracket. For sure you can put in a ticket and they will fix it.

madsalad

Submitted a ticket. They had me uninstall the game, clear cache, reinstall the game, make a NEW account (don't log in with my old account), play through the tutorial, give a user name to my new account and then check to see if Quick Battle was working under the new account (it was).

I then had to supply my new UID/username to them so they can overwrite the new UID/username with my stored info. I'm currently waiting on them to do that so I haven't been able to touch the game and probably won't until later tonight (since they seem to only reply once a day, usually between 6pm - 9pm ET).

sigh.

madsalad

OMG. Sometimes I just don't understand why I try...

Greetings D3 Go! Customer,

Thank you for contacting D3 Go! Customer Support.

It seems the issue that you have described is a known issue, which has been experienced by a small number of players recently. We would be happy to work with you in order to resolve this issue has quickly as possible. In order for us to proceed, please be sure to follow the instructions below:

1.) Please record your current Username and User ID number. (A screenshot from your Settings Menu should provide all the information we require (PNG or JPEG only).)
2.) Uninstall the game from your device, and clear your device cache data. This should clear out all the games data from your device.
3.) Reinstall the game from the app store and play through the tutorial of the game. (Note: do NOT sign in with Facebook after completing this step).
4.) Create a Username for the new account created.

Once these steps have been completed, please proceed into the Quick Battle event menu to check if the Quick Battle has updated. If the issue has been confirmed to be resolved, then we will restore your account progress from the old account onto the new profile. Simply reply to this message with your new UID and Username. Please keep in mind that any progress made on this new game will be lost once we restore your proper account over the top of it.

If this does not resolve the issue, please let us know and we will escalate your ticket once your account has been restored.

If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you.

Best Regards,
D3 Go! Customer Support Team

I try and they new account works. I send the appropriate information and get this response...

Greetings D3 Go! Customer,

Thank you for contacting D3 Go! Customer Support.

Unfortunately, due to a known issue within the game, we are unable to send items or alter player account data. Because of this, we are unable to continue with your ticket until the current issue has been resolved and are unable to proceed at this time.

Until this issue has been resolved, we will place your ticket On-Hold. We will contact you again when the issue on our end has been fixed and we are able to proceed with this ticket. We deeply apologize for any inconvenience, and are truly sorry for the delay this issue has caused.

If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you.

Best Regards,
D3 Go! Customer Support Team

Queue Jackie Chan shrug meme

majincob

That's weird.