Known Issues: Oath Of The Gatewatch Event

David [Hi-Fi] Moore

Hi everyone,

We know you have some questions regarding the upcoming Oath of the Gatewatch event. The First Strike event starts at 4:00 PM UTC (9 AM PDT) on Friday, July 1st. Apologies for any confusion. Here's word from Hibernum about two known issues you may notice in the first run:

"Hey folks, We are aware of two issues regarding the upcoming Oath of the Gatewatch event that is coming on Friday. Unfortunately these issues were caught at the very last second, after we had submitted the new version of the game, and therefore are present in the game right now. Rest assured that the issues will be fixed shortly, but due to timing issues we cannot fix them before the event starts. They will be fixed for the next wave of the event, which will begin next week. We apologize about these issues and we are doing our best to fix them in a very timely manner.

Event Timing
The first of these issues regards the display of the timing of the event. Currently, if you join the event, it should say “Starts in X days” instead of just “X days”. When the event is live, this will display the time left for the event, such as “Ends in X days”. This does not impact gameplay but does impact comprehension of the timing of the event. The event will go live on Friday, July 1st.

Planeswalker Life Display
The second issue affects the Planeswalker life display and count after encounters in the event. If you used healing, the life display will be wrong (it counts total damage taken rather than life total at the end of the encounter). If you do not use healing, the life display will be accurate. This issue will be fixed in a hotfix soon, but again, due to timing issues we are unable to push it before this event starts.

We apologize for these issues, and once again we want to stress that we are working hard to make sure they are fully resolved for when the 2nd wave of the event starts next week."

Thank you!

EldrosKandar

Can you tell us how long the first event will last?

Morphis

EldrosKandar wrote:

Can you tell us how long the first event will last?

From detailed patch notes:

The Oath of the Gatewatch Event will run each week for 3 days, after which time the Event will reset and new rewards will be available.




Probably it is designed this way so that 3 days starting Friday it will cover the weekend giving more chances to people to participate.

EldrosKandar

Morphis wrote:

EldrosKandar wrote:

Can you tell us how long the first event will last?

From detailed patch notes:

The Oath of the Gatewatch Event will run each week for 3 days, after which time the Event will reset and new rewards will be available.




Probably it is designed this way so that 3 days starting Friday it will cover the weekend giving more chances to people to participate.

Thanks, apparently I didn't read the patch notes as thoroughly as I thought. I hope that the events won't always be on the week-end, as I am usually less active online on week-end. But I am aware I am in a minority.

thurule

Every time I beat the first level, I get an error ending the encounter and all I can do is cancel, so I don't get credit for the battle.

"Something went wrong..."

Desideo

Same here : "something went wrong..."

Waddles

thurule wrote:

Every time I beat the first level, I get an error ending the encounter and all I can do is cancel, so I don't get credit for the battle.

"Something went wrong..."

I'm also getting this error. A little worried about that considering there is a time limit on the event and customer support takes time to get a reply from...

thurule

Agreed. There's no way I'll be able to make any real progress at this point.

UniQ_77

Same error here

Vahnkiljoy

Think they will extend the event? I doubt it, guess we are screwed out of rewards we should be able to get. Yay for releasing a bug riddled event and then going on holiday.

shteev

"David wrote:

Moore"]Planeswalker Life Display
The second issue affects the Planeswalker life display and count after encounters in the event. If you used healing, the life display will be wrong (it counts total damage taken rather than life total at the end of the encounter). If you do not use healing, the life display will be accurate. This issue will be fixed in a hotfix soon, but again, due to timing issues we are unable to push it before this event starts.

Be aware that if you are going for one of the 'Finish this level with X life' acheivements, then the acheivement will check this erroneous life total, and not your correct one.

With this in mind, it seems very difficult (almost impossible?) to complete the second 'Tyrant of Valakut' objective, as he has a loyalty power which damages you directly.

On the other hand, I *think* it means you can use this bug to more easily achieve the first objective, although I have not yet tried it.

Wax

Something went wrong...

Shiser

3 times already the game has locked up on me at the very end of the Tyrant of Valakut battle because of the stupid "No More Moves" bug when I had him at <40 life
This is so frustrating, but I'm sure they won't make it right if these bugs cause us to miss out on the event prizes

thurule

At least you get to try the event...

Wax

Something went wrong again. And again, and again... Well, at least you made the question of spending money a cut-and-dry issue. Some people might pay for broken products, but I'm not one of them. Hell, I wouldn't spend money based on the company's lack of communication alone, regardless of this event. Situations like this are a good litmus test for a company's organization and customer support, and in that regard it seems like D3 is two guys in a dorm who both went home for the holidays, and decided not to "do any work stuff" until they're back in the "office" on Tuesday.

But even that might be too generous, because a college-aged game developer would usually still have 5 minutes to check the forums and see how one of his company's brand-new events is doing... And if multiple people are reporting the same bug, you'd think he could make time for the two minutes it would take draft a couple sentences in a reply post...

thurule

It's started working for me now. I didn't do anything. So now you know they won't extend the event. Still screwed, obviously.

I lied. It only works when I use Kiora.

DrStrange-616

I can't seem to play it all. All it does is say "joined" but there's no way to actually play the chapters. Is there some trick I'm missing or is it completely borked?

Abenjes

"I can't seem to play it all. All it does is say "joined" but there's no way to actually play the chapters. Is there some trick I'm missing or is it completely borked?"b Dr strange


The event has just finished, due to start again in a few days

David [Hi-Fi] Moore

Hi everyone,

Thanks for the reports. The team has been investigating and working on fixes over the weekend and we hope to have a 1.5.1 patch going out *within the next few days. The update will not require any downtime and will hopefully address the issues some have experienced; such as freezing and not being able to progress.

Once the 1.5.1 update is live, if you still experience issues, please open a ticket with Support: http://www.d3go.com/mobile-games-support

Thank you.

*Updated to "within the next few days."

DShanz

DrStrange-616 wrote:

I can't seem to play it all. All it does is say "joined" but there's no way to actually play the chapters. Is there some trick I'm missing or is it completely borked?

I'm getting the same thing. It says joined, but all the chapters have a lock symbol on them. And yes, this was while the event was live. Is there some pre-requisite for participation, such as completing all the story mode chapters first?