Creatures Big Box 1050 Crystal deducted, no product received

Options
BigMao
BigMao Posts: 117
This morning I paid 1050 Crystal for a Creatures Big Box in the Vault. I received the error message, "Error connecting to the server, please check your Internet connection." I hit the retry button, and this time I got the error message "Something went wrong..."

Next, I switched from cellular data to Wi-Fi and hit the retry button, again "Something went wrong..." Then I restarted the game. I saw that my account now had 10 crystal (instead of the 1060 crystal that I had before) with no new cards in my inventory.

My 1050 crystal includes 600 crystal that I purchased with $25.00 through iTunes (one $19.99 purchase for 500 crystal, and another $4.99 purchase for 100 crystal). The issue could be resolved by either crediting 1050 crystal to my account, or awarding me the Creatures Big Box that I intended to buy. Thank you.

(In-game user account: BigMao)

Comments

  • Plastic
    Plastic Posts: 762 Critical Contributor
    Options
    I think the fastest way to get a response is to contact support via settings in the game app. Generally they've responded to me within a day for an initial response.

    I've also experienced a similar issue with the errors described and support helped resolve it pretty quickly.
  • David [Hi-Fi] Moore
    David [Hi-Fi] Moore Posts: 2,872 Site Admin
    Options
    @BigMao

    Hi, if you haven't already done so, please contact Customer Support here:

    www.d3go.com/mobile-games-support

    They should be able to assist with this fairly quickly. Thanks!
  • BigMao
    BigMao Posts: 117
    Options
    Thanks; I've filed my ticket and I'll post the outcome here.
  • BigMao
    BigMao Posts: 117
    Options
    My account was credited with the crystals that I lost. Thank you very much! manacrystal.png