Terrible customer service.

Unknown

Yesterday afternoon I purchased some hero points (Logans Loonies) and was charged for the purchase but never had the points applied to my account, I sent in a trouble ticket and have yet to receive a response or the points. If this is indicative of how future purchases are going to proceed I won't be buying anymore, has anyone else had similar problems?

Unknown

Do you play on pc or mobile?

They have problems with tokens disappearing recently, so they might be more busy than usual.

Unknown

just give it some time, they are pretty good but I'm sure they are busy.

it took 1 day for them to get back to me.

Unknown

My experience has been 2-5 days on a proper response. You should receive an automated email back immediately that they received your response though.

if you didn't, I would try to mail them via this address: mobilesupport@d3p.us


Make sure you put in your in-game username.

Unknown

Still haven't received any word from the developer, I think I'm done with this game hopefully I can get Google to refund my money. Hopefully this issue doesn't happen to anyone else.

Unknown

I finally received a ridiculously short and inane reply to a ticket I opened on 2/14. I had to send several follow up emails only to get brushed off, so yeah I would say their customer service is pretty bad.

Unknown

Good for you. I paid USD50 and it has been more than 2 weeks with no responses except ticket numbers.

MikeHock wrote:

I finally received a ridiculously short and inane reply to a ticket I opened on 2/14. I had to send several follow up emails only to get brushed off, so yeah I would say their customer service is pretty bad.

Unknown

I had an issue with the valentines day iso purchase, sent an ingame ticket and then saw on forum that I should send email instead. Got fixed within 12 hrs. Be sure to send pvp name and player id with email and receipt screenshot if you can.

Unknown

I did all that, I just got fed up yesterday and requested a refund from Google.

Unknown

Oh, then that sucks. By that I mean the customer service, typically when we pay for something some service is usually provided in addition to the product. Hope they get their stuff together before these become a habit

Unknown

Acid jazz wrote:

Good for you. I paid USD50 and it has been more than 2 weeks with no responses except ticket numbers.

MikeHock wrote:

I finally received a ridiculously short and inane reply to a ticket I opened on 2/14. I had to send several follow up emails only to get brushed off, so yeah I would say their customer service is pretty bad.

I sympathize, acid jazz... I do. I just kept sending follow up emails every few days. I don't know what your issue is, but you could dispute the charge with your credit card company.