Server issues?

Rootbreaker
Rootbreaker Posts: 396
edited April 2016 in MtGPQ Bugs & Technical Issues
I was playing for a while, but now when I try to open a pack or go to story mode it quickly moves through a few loading/logging on messages and then kicks me back to the activity hub.

Comments

  • Unknown
    Unknown
    I am having issues logging in. First it was loading the duplicates inventory button to cash in duplicate cards, but it would bomb out the load and kick right back to the button. Now it has logged me out an keeps attempting to load the tutorial, but it gets stuck in a loading cycle.
  • majincob
    majincob Posts: 732 Critical Contributor
    Same for me, and every couple of times it wants me to reconnect to Facebook. Purchased a Big Box and now I can't do anything else (like buy another big box, look at my planeswalkers, battle, etc).
  • Unknown
    Unknown
    Hi,

    I get to the landing screen, I see a message box about selling duplicates for Mana Runes. I click the button and the app does its reconnection thingy. I then get to the message box again... Stuck in a loop...
  • Gun Bunny
    Gun Bunny Posts: 233 Tile Toppler
    Kicked me out and now wants me to go through the tutorial and reset my progress to zero. **** guys?
  • Rootbreaker
    Rootbreaker Posts: 396
    edited April 2016
    That sounds like a very different issue, although I guess it could be related, if it just lost your progress because you're logged out.

    Edit: Nevermind, same thing happened to me after a bunch of attempts (and trying to go the inventory). Facebook says I'm authorized for Magic Puzzle Quest, but Puzzle Quest isn't getting the memo.
  • Alicrast
    Alicrast Posts: 34 Just Dropped In
    Same issue here. When I try to go to inventory mtgpq can't connect with facebook. It wont let me ignore the prompt to go into inventory either.
  • Brainstormin
    Brainstormin Posts: 37
    Same here. i can see my runes and crystals but it keeps saying it can't connect to facebook. Sometimes it just crashes and closes the program. Waited months for updates, guess I'll have to wait a bit longer.
  • LakeStone
    LakeStone Posts: 1,377 Community Moderator
    We are currently experiencing server issues. We are actively working on a solution and will update when we make further progress. We expect the maintenance to last no longer than 1 hour. We are sorry for the inconvenience.
  • madwren
    madwren Posts: 2,260 Chairperson of the Boards
    LakeStone wrote:
    We are currently experiencing server issues. We are actively working on a solution and will update when we make further progress. We expect the maintenance to last no longer than 1 hour. We are sorry for the inconvenience.

    I think we're on the 4th one-hour period now, which is fine, but maybe stop teasing us with the 1-hour message. =)
  • ChrisTot
    ChrisTot Posts: 167
    It has been fixed and they gave us a BFZ pack as compensation.
  • Unknown
    Unknown
    So, mine was making me restart and looping as well, but now that maitnance is over, it is still making me start over from scratch....I really don't want to lose all the progress I made since the game first came out. What can I do to get my game and progress back?!?
  • Plastic
    Plastic Posts: 762 Critical Contributor
    kinghrothgar12 wrote:
    So, mine was making me restart and looping as well, but now that maitnance is over, it is still making me start over from scratch....I really don't want to lose all the progress I made since the game first came out. What can I do to get my game and progress back?!?


    Did you link the game to your facebook? If so, try logging out of facebook app on device, clear cache, force stop, log back into it and then log into the game.
  • LakeStone
    LakeStone Posts: 1,377 Community Moderator
    madwren wrote:
    LakeStone wrote:
    We are currently experiencing server issues. We are actively working on a solution and will update when we make further progress. We expect the maintenance to last no longer than 1 hour. We are sorry for the inconvenience.

    I think we're on the 4th one-hour period now, which is fine, but maybe stop teasing us with the 1-hour message. =)

    Sorry about that, that needs to be fixed in the future.
  • Rootbreaker
    Rootbreaker Posts: 396
    Plastic wrote:
    kinghrothgar12 wrote:
    So, mine was making me restart and looping as well, but now that maitnance is over, it is still making me start over from scratch....I really don't want to lose all the progress I made since the game first came out. What can I do to get my game and progress back?!?


    Did you link the game to your facebook? If so, try logging out of facebook app on device, clear cache, force stop, log back into it and then log into the game.
    I tried this, but am not having any luck getting my progress back.

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