Unable to play the game

pmoney82

Since this morning, I have been unable to play MPQ. I updated to R91 before today and played with no issue, but from the first attempt to start it up early this morning, I can't get past the initial loading screen. I have tried rebooting the device and uninstall/reinstall, but neither has worked. I am playing on an IPod touch 3rd Gen. Not sure if i backed up my device previously (with facebook), so i really hope i didn't just delete all my progress for nothing.

Anybody have a solution or updates on this? From reading around, it seems to be a common problem with installing updates...

Unknown

It is a commom issue, I haven't been able to play since Thursday night(the 7th of Jan). I hope I don't miss out on my "shield resupply"

BlackSheep101

DGuerrero-1 wrote:

It is a commom issue, I haven't been able to play since Thursday night(the 7th of Jan). I hope I don't miss out on my "shield resupply"

The daily resupply will pick up where you left off. Missing a day doesn't cause you to lose rewards.

Unknown

I have the same problem here too. I have been unable to sign in Marvel Puzzle Quest since Friday, (Jan 8, 2016). I thought it was bad before, (at the beginning of the current update) not being able to finish 2 or 1 games before it crashed on me. Not being able to sign in at all is a real game-breaking bug as I can't even make it past the 1st loading screen before the game closes on me.

What makes it worse is that on Christmas day I got my 1st Red Hulk cover. Because I didn't have any room for him or enough gold hero points to buy more space, I planned to earn enough HP or get rid of an unwanted card before the 2 week expiration. Friday, (Jan 8, 2016) was the 2-Week expiration date after Christmas, (Dec 25, 2015), and I couldn't sign in to do anything to save him.

This game-breaking bug litterally has forced me to stop playing this game and find another game to play. After a major character loss I'm also not sure when or if I will come back as it'll probably be awhile before the problem is even acknowledged & then fixed.

BlackSheep101

Did you open a ticket with customer service?
viewtopic.php?f=9&t=1274#p15078

Unknown

BlackSheep101 wrote:

Did you open a ticket with customer service?
viewtopic.php?f=9&t=1274#p15078

Yes. I "opened a ticket" by sending pretty much the same thing in my previous comment to the customer service you posted plus my MPG In-game name, which is the same as my d3go profile name. My understanding though is that I won't be getting a response for a while if at all & won't be able to play MPQ for awhile and more than likely won't get that Red Hulk cover back. So I apparently I need to move on & forget about all the new events being added.

Oh and yes, I still can't get into MPQ. I also haven't backed up my game on Facebook as I don't use Facebook so I haven't bothered Uninstalling & Reinstalling MPQ to see if that would fix the issue.

Unknown

BlackSheep101 wrote:

Did you open a ticket with customer service?
viewtopic.php?f=9&t=1274#p15078

I noticed on that link that you posted there are two links for contacting support: http://www.d3go.com/mpq-support & mobilesupport@d3p.us . Do I need to utilize both links or is one link more useful than the other or are they both equal in getting problems fixed. As for which I chose, I used the http://www.d3go.com/mpq-support link & clicked the giant "Contact Us" button at the top right for "opening a ticket". If I needed to utilize the other link to get my problem resolved please let me know. Thank you.

BlackSheep101

Hm, I pulled that from the sticky post in this forum, but it looks different from the last time I submitted a ticket. Let me try to find that link...
https://d3publisherofamerica.zendesk.co ... quests/new

That page has a more complete form.

Unknown

BlackSheep101 wrote:

Hm, I pulled that from the sticky post in this forum, but it looks different from the last time I submitted a ticket. Let me try to find that link...
https://d3publisherofamerica.zendesk.co ... quests/new

That page has a more complete form.

Thank you for posting that 2nd link. It does look more useful than the link that is listed in the Stickied post that I used earlier & that you posted. If that is in fact the more useful way to go about "creating a ticket" then it probably would help to have that link listed in the stickied post. Then again it might just help to create an entirely new up-to-date stickied post in regards to the Bug/Ticket Creation procedure as the current one was created in 2013 & it would probably help out clueless new forum members like myself to better report bugs & find resolutions to their issues a lot quicker. In any case, thank you again for you help.

pmoney82

thanks for the replies; sounds like other people are experiencing the exact same issue as me.

Just to update, I did submit a ticket to both of those links on Friday. I got an auto-reply from both saying that my tickets were received and were under review. Hoping to get a response in the next few days.

Tried opening the game a few times over the weekend for the hell of it and it is still doing the exact same thing...

Unknown

In the same boat

MathiasTCK

Seeing this starting today on Galaxy S5, I can't get past the initial loading screen.

Uninstall reinstall did not help, after reinstall quits before it gets past 37% loading, can't even play tutorial.

After a bit of tinkering I was able to start tutorial, we'll see how it goes.

gruffbear

I can't get the game to load at all. I played very late last night/very early this morning. I've rebooted twice and tried to get the game to load, but I can't get past the initial loading screen. The screen turns white, then it goes back to the launcher. I'm playing on a stock Nexus 7 (2013) running 6.0.1 with the January, 2016 security update installed.

I submitted a ticket, and I got back the standard response about the game damaging characters when the game ends abruptly to curtail cheaters. I sent in a detailed response regarding memory usage, apps running, etc. I was actually doing well in the Wolverine event and now I'm screwed.

Unknown

I am having the exact same problem with my android phone. I did a factory reset and reinstalled the game and still crashes during the loading screen!

pmoney82

I got the generic response from tech support on monday explaining to try things like rebooting:

Here are a few things to try in the meantime while we try to narrow down the issue:

- Make sure you have enough space on your device or your SD Card. (Full devices can run slower)
- Make sure your OS is updated to the most recent version and that you have the most recent version of the game.
- Restart your device often, especially if you are experiencing lag.
- Try clearing your cache.

iOS users can clear their cache by going to Settings>Safari>Clear History. Please also make sure to also select "Clear Cookies and Data".

Android users can clear their cache by downloading a cache cleaning program, or by going to Menu>Settings(System Settings)>Application Manager(Apps). From there you can tap each application and select "Force Stop" and then "Clear Cache".


Haven't heard back since i replied that day giving them specific details about my device and whatnot. Still can't play the game. This is some ****