changed phones, need account back

Unknown
Unknown
edited October 2015 in MPQ Bugs and Technical Issues
Hello, I am new to this forum. I hope I am not doing wrong by asking if someone could help me get my account back? I changed phones and even though the google achievements are still accurate, I don't have my characters. Can I get my account reactivated please? the account is Master Joe X

Comments

  • Dayv
    Dayv Posts: 4,449 Chairperson of the Boards
    If you had Facebook syncing turned on, you just need to log into FB on the new phones, play through the tutorial (annoying), and choose to redownload your old save when the option is presented.

    If you didn't have the game data backed up to Facebook, you'll need to open a ticket with customer support.
  • Unknown
    Unknown
    I don't have Facebook. So which customer service am I supposed to email? The customer service of the game itself or Facebook?
  • BlackSheep101
    BlackSheep101 Posts: 2,025 Chairperson of the Boards
    Your problem is with the game so you'll want to contact the game's customer support. There's a sticky topic at the top of the forum with instructions.

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