Zoidberg says...

Raffoon

Normally I'd be forgiving, accept a mistake, and take solace in the fact that the devs are trying to fix it.

After:
Leaving the players to stew in 30 hours of silence

Followed by 20 minutes of additional, unhelpful communication that didn't address most of the concerns

Followed by a holiday weekend where we all get to reap the mess they've made

I don't have any sympathy for them.

A mistake can be accepted. Handling that mistake in such a terrible fashion is inexcusable.

Poorly done, devs.