Lost my roster

Unknown

Hi, I sometimes play from my gf's PC and she has an MPQ account too. We have 2 different Steam accounts too cause we usually play together other games from our own PCs, we got into MPQ from Steam.
Some minutes ago I launched MPQ from my gf's PC and now we both have her roster, my account name is "Hel86" and her account name is "Aljna84", we both are in the "X-MEN ITALIANI" alliance.

She has no issues at all, she still has all her characters and stuff. I'd love to have my roster back. She even has higher characters than me but, I played for more than a year now and I spent hours (& money, lol) on my roster to grow my characters the way I wanted to... I'd just love to be able to keep playing with them.

Thanks

Dayv

See the post at the top of this forum on how to open a customer support ticket. Hopefully they can help.

Be patient, as it is a holiday in the U.S. today. They will probably have a backlog.

Unknown

DayvBang wrote:

See the post at the top of this forum on how to open a customer support ticket. Hopefully they can help.

Thanks for the quick answer.

I've tried that, going for the "How to recover a lost save file" or something like that (I read it with an italian translation, can't tell if that's the exact same title, should be that), I had some issues cause it tells me something about facebook. I don't have a Facebook account nor my gf, or at least she never linked her FB account to MPQ. So I went for the "Submit a Request" page. It asks me what device I use between "iOs" and "Android" but I don't use any smartphone or tablet. I just play it from a PC. And it's a mandatory request so I had to choose Android - Smartphone since I actually own one. I wrote in the notes that I actually play MPQ only from PCs and never opened it from any phone or stuff like that.

Np on the wait time, I just hope I will get my roster back. I'll stop playing MPQ till I get an answer, just to be sure to don't overwrite further or stuff like that.

Dayv

Yeah, the Steam version, while supported, seems to get forgotten about sometimes.

David [Hi-Fi] Moore

Hello,

Please do open a ticket with Customer Support if you haven't done so already: http://www.d3go.com/mpq-support

They will do their best to get your roster back in order.

*Please note that we've had a few recent reports similar to this and our early assessment is that Steam will sometimes overwrite a player's account when two different accounts are played on the same PC. At this time - playing two different Steam accounts on the same machine is not recommended!*

Thanks!