Bug/Ticket Creation Procedure

David [Hi-Fi] Moore

Hi everyone - here's the best way to get a ticket resolved.

If you experience an issue playing the game:

Please open a ticket with Customer Support at:

www.d3go.com/mobile-games-support describing your issue. Include your player name and any other applicable information. For example, if the bug has to do with Facebook, it's probably best to include the email account that you have linked with Facebook. Submitting screenshots (.jpg or .png format) documenting your issue can be helpful.

Note that David [Hi-Fi] Moore, IceIX, Elecroblast, and the other Forum Admins are not Customer Support. While we talk with that team regularly, we do not have direct access to the toolset that Customer Support uses, so we can't directly help with tickets.

If you have general feedback about the game:

Check the forums and see if a thread has been started on it. If so, add your feedback to that thread. If one hasn't, feel free to make a thread in the ATPQ

Suggestions and Feedback forum if it's general feedback, or in the ATPQ Bugs and Technical Issues forum if it's a bug. If it is the latter and you're sure that it's not user error, please also create a ticket for the issue. We regularly run through the forums and read everything. Yes, we do mean everything. Every single word on this forum is read by someone at the devs or by Customer Support, or both. We may not answer in every thread but you are most definitely being heard.