Hi Demiurge - it would be nice to hear from you again

CaptainFreaky

Hi Devs (Will, Miles, etc) -
Other than the requisite things like Patch Notes and Dealing with Major Issues (eg Ultron), you've really been absent. Maybe you're busy working on a Secret Wars or Ant-Man event? Who knows, but it would be nice to see another Q&A video or even a return to the old forum Q&A format - something to address the issues many have been raising. Check Colognoisseur's poll (see here: viewtopic.php?style=1&f=7&t=29438) or any of the other recent questions and requests for update.

You've been absent, and it's leading many (myself included) to believe you've developed apathy towards having a two-way dialogue with your users.

I think it's past time to change that. Don't you?

JamieMadrox

I'm all for more communication, but we need to realize that for every hour they spend here on the forums reading and responding to all of the questions they get, they are not spending an hour making the game better.

Unknown

Jamie Madrox wrote:

I'm all for more communication, but we need to realize that for every hour they spend here on the forums reading and responding to all of the questions they get, they are not spending an hour making the game better.

Not all of them are involved in making the game better, though - Hi-Fi, for example, unless I fundamentally misunderstand his job, isn't involved in game design at all. I think a lot of us had (fairly) assumed that he'd quickly become a regular presence on the forums, but that hasn't really been the case. Outside of the official announcements, he doesn't post that often.

CaptainFreaky

Jamie Madrox wrote:

I'm all for more communication, but we need to realize that for every hour they spend here on the forums reading and responding to all of the questions they get, they are not spending an hour making the game better.

I'm not one to disagree with Jamie Madrox (lest I suddenly lose 10 times in a row to him in PVP even across shards - how does he do it?!). I don't expect them to be trolling the boards day and night.

But I think a short weekly update/post and a (longer) monthly Q&A video/post isn't too much to ask for is it? Especially with all the angst that's in the forum these days...

grunth13

Demiurge is a Company of different parts. There are people who should be making the decisions--The Managment team. There are people who should be designing based on the decisions made--The Developers and Artists team. There are people who should be replying to emails and other complaints--The Customer Service team. There are people who should be advertising--The Marketing team. There are people who should be paying attention to the Forum--Customer/Computer Relations team. A company is compartmentalized or should be. D3 is not a new company that started out with 3 guys anymore. Its bigger, should be more organized. Why do we continue to give them a break for not replying because this is THEIR JOB/COMPANY. Facebook/Google/Yahoo all started with just a couple of people. Eventually they started to see profits and grew their companies. They hired people for jobs that they could not do due to time constraints. That is how a company works. You don't continue to grow and profit and just forget about your customers. Mark Zuckerberg doesn't do majority of the work for Facebook in the way of code. Neither does Bill Gates, Sergey Brin, Larry Page, David Filo, or Jerry Yang for their respective companies. They may dabble in code, but majority of it is done by their staff. So, please quit saying that every member of the company is too busy to reply to our questions because they are "designing" the next content.

Malcrof

Ben Grimm wrote:

Jamie Madrox wrote:

I'm all for more communication, but we need to realize that for every hour they spend here on the forums reading and responding to all of the questions they get, they are not spending an hour making the game better.

Not all of them are involved in making the game better, though - Hi-Fi, for example, unless I fundamentally misunderstand his job, isn't involved in game design at all. I think a lot of us had (fairly) assumed that he'd quickly become a regular presence on the forums, but that hasn't really been the case. Outside of the official announcements, he doesn't post that often.

He may not post often, but he responds to PM's rather hastily.

babinro

Ben Grimm wrote:

Jamie Madrox wrote:

I'm all for more communication, but we need to realize that for every hour they spend here on the forums reading and responding to all of the questions they get, they are not spending an hour making the game better.

Not all of them are involved in making the game better, though - Hi-Fi, for example, unless I fundamentally misunderstand his job, isn't involved in game design at all. I think a lot of us had (fairly) assumed that he'd quickly become a regular presence on the forums, but that hasn't really been the case. Outside of the official announcements, he doesn't post that often.

That doesn't mean these people don't have multiple roles in the company that sometimes requires overlap due to work overflow.

I had a ticket in for 12 days regarding my MPQ account no longer saving my progress before they were able to get to my issue. That's a long delay for such a game altering failure (who knows how much longer I'll have to wait to get any cover reimbursements over that time). I've read other threads about people talking about cover reimbursement tickets from 3+ weeks ago as well.

The ultron hiccups lead to some severe work overload and I suspect we've had such quiet days on the forums largely due to that problem. They are focusing on putting out fires and meeting mandatory deadlines/requirements more than keeping up with non-essential duties like daily forum communication.

I've seen similar things happen in all major companies I work for. It sucks for us forumers but eventually they'll get caught up and things will hopefully return to 'normal'.

turul

Ben Grimm wrote:

Jamie Madrox wrote:

I'm all for more communication, but we need to realize that for every hour they spend here on the forums reading and responding to all of the questions they get, they are not spending an hour making the game better.

Not all of them are involved in making the game better, though - Hi-Fi, for example, unless I fundamentally misunderstand his job, isn't involved in game design at all. I think a lot of us had (fairly) assumed that he'd quickly become a regular presence on the forums, but that hasn't really been the case. Outside of the official announcements, he doesn't post that often.

Well, there are quite many "improvements" , which would have better if their time were spent on communication

DrStrange-616

The silence here made me think of this.

The forum is an incredible resource being squandered. An hour or two a week by the mods would be a valuable investment. Hi-Fi, apparently, cannot speak to any of the issues we need addressing. He's more for PR, not game issues. They've let the anger burn out in hopes it would just fade away, but the roots are strong and in its place has grown resentment and mistrust. That's a lot harder to deal with than in the moment passion.

https://youtu.be/EAmb9Funbz0?t=1m51s

Malcrof

With the new forum change, and everything else going on.. maybe they are on fake accounts...lurking..waiting for the right time to strike..

simonsez

DrStrange-616 wrote:

They've let the anger burn out in hopes it would just fade away

They're using the Ferber method on us

David [Hi-Fi] Moore

Ben Grimm wrote:

Not all of them are involved in making the game better, though - Hi-Fi, for example, unless I fundamentally misunderstand his job, isn't involved in game design at all. I think a lot of us had (fairly) assumed that he'd quickly become a regular presence on the forums, but that hasn't really been the case. Outside of the official announcements, he doesn't post that often.

Hi Ben,

To provide a little transparency, I spend hours on the forums each day reading posts, relaying community concerns to D3 and Demiurge, answering messages from community members, assisting with support issues, squashing spam, approving posts and more. A lot of this goes on behind-the-scenes, so I understand if you have the impression I'm not enough of a presence.

When it comes to questions regarding gameplay, you are correct, I'm not involved in design or coding and simply don't have the answers unless provided with them. We can certainly do better with communication, and aim to do so, but we are limited to some degree by team size and the need for the developers to focus on creating content, running the game and assisting with support issues.

David [Hi-Fi] Moore

grunth13 wrote:

Demiurge is a Company of different parts.

Hi,

Hopefully providing a bit of helpful explanation here:

D3 Go! and Demiurge are two different companies working closely together to bring you Marvel Puzzle Quest.

D3 Go! publishes the game. We are based in Southern California. Demiurge design and code the game. They are based in Massachusetts.

David [Hi-Fi] Moore

CaptainFreaky wrote:

Who knows, but it would be nice to see another Q&A video or even a return to the old forum Q&A format - something to address the issues many have been raising

Hi,

A new Q&A video is planned and should arrive before the end of the month. Please stay tuned.

Enoc99

"David wrote:

Moore"]

grunth13 wrote:

Demiurge is a Company of different parts.

Hi,

Hopefully providing a bit of helpful explanation here:

D3 Go! and Demiurge are two different companies working closely together to bring you Marvel Puzzle Quest.

D3 Go! publishes the game. We are based in Southern California. Demiurge design and code the game. They are based in Massachusetts.

Thanks for this information, that does help explain the different companies.

I'm not sure how much you can say exactly, but would you be able to give an generic but in-depth overview of what the responsibilities of each of those parties are with regards to this game?

Furthermore, of the admin forum accounts we have seen, are you the only representative of "D3 Go!" on here? I presume the other accounts "demiurge_<insert_name>" are all members of the demiurge company.

Malcrof

Enoc99 wrote:

"David wrote:

Moore"]

grunth13 wrote:

Demiurge is a Company of different parts.

Hi,

Hopefully providing a bit of helpful explanation here:

D3 Go! and Demiurge are two different companies working closely together to bring you Marvel Puzzle Quest.

D3 Go! publishes the game. We are based in Southern California. Demiurge design and code the game. They are based in Massachusetts.

Thanks for this information, that does help explain the different companies.

I'm not sure how much you can say exactly, but would you be able to give an generic but in-depth overview of what the responsibilities of each of those parties are with regards to this game?

Furthermore, of the admin forum accounts we have seen, are you the only representative of "D3 Go!" on here? I presume the other accounts "demiurge_<insert_name>" are all members of the demiurge company.

Thinking Ice-X and a few of the others are. Check out viewtopic.php?f=7&t=29174

JamieMadrox

Enoc99 wrote:

"David wrote:

Moore"]

grunth13 wrote:

Demiurge is a Company of different parts.

Hi,

Hopefully providing a bit of helpful explanation here:

D3 Go! and Demiurge are two different companies working closely together to bring you Marvel Puzzle Quest.

D3 Go! publishes the game. We are based in Southern California. Demiurge design and code the game. They are based in Massachusetts.

Thanks for this information, that does help explain the different companies.

I'm not sure how much you can say exactly, but would you be able to give an generic but in-depth overview of what the responsibilities of each of those parties are with regards to this game?

Furthermore, of the admin forum accounts we have seen, are you the only representative of "D3 Go!" on here? I presume the other accounts "demiurge_<insert_name>" are all members of the demiurge company.

Anyone With Demiurge in front of their name works for Demiurge.
IceIX works for D3 Go!