Feedback to developers from another paying customer

Unknown

Dear Developers,

First of all, thank you for a great game. I've really been enjoying the game since I started it last month.
However, there are some major flaws with your new update/patch.

Although this is a free to play game, gamers spend money. Personally, I have spent over $100 on your game. That's a lot more than what retail games cost. I'm spending MORE money on your free to play game than on fully developed titles like Battlefield 4, Skyrim, etc. This is ok, except that your nerf on Wolverine and Thor (my main characters) are now nerfed. Lots of time and money went into my characters and it's really not fair for you to just treat this game like a complete free to play game and change whatever you want, and only listening to players that do NOT pay to play. Of course some will complain about Wolverine or Thor being "cheap" because they probably didn't spend a dime and just started the game with only a few low level characters.

As developers, I'm sure you need a big player base. However, you are turning down PAYING customers. We paid to get our Wolverine and Thor to where they are. If these changes are absolutely necessary, you should at least give us a way to rebuild our characters. We spent money on your game to have fun and get better at it while supporting the developers so we can continue to have this fun experience. You take our money and tell us to screw off? Bad move. I know I'm not alone in this. I've only spent a little over $100 but I'm sure there are others who spent a lot more and have a lot more things to say. Now, do you really think this is a "free to play" game to us? Absolutely not. We've invested hard earned cash into this.

PLEASE, listen to us. These changes are just wrong. I'm sure most of the non-paying casual players have no reason to complain about these changes but please consider what paying customers are complaining about.

I believe a fair solution is to let us change our covers and respec our build. ISO-8 and HP are expensive and we can not afford to build a new characters after getting it to 85. Do you expect us to spend more money to build fresh characters? Is that the goal of the changes? Because it really feels like it at the moment. Doubling the price of boosts is ridiculous as well. It's almost impossible to save up ISO-8 now. HP is not very easy to obtain as well. Boosts should NOT cost HP, period.

We spent our money on your game because we expected a certain return from the game, (ISO to level our favorite characters, HP to get covers so we can progress further in tournaments, story, etc). You've totally ruined it with the update so we basically wasted our cash. Please refund our money or make the game right please.
Thank you.

Sincerely,
Marvel Puzzle Quest Fan

Unknown

Lex82 wrote:

Dear Developers,

First of all, thank you for a great game. I've really been enjoying the game since I started it last month.
However, there are some major flaws with your new update/patch.

Although this is a free to play game, gamers spend money. Personally, I have spent over $100 on your game. That's a lot more than what retail games cost. I'm spending MORE money on your free to play game than on fully developed titles like Battlefield 4, Skyrim, etc. This is ok, except that your nerf on Wolverine and Thor (my main characters) are now nerfed. Lots of time and money went into my characters and it's really not fair for you to just treat this game like a complete free to play game and change whatever you want, and only listening to players that do NOT pay to play. Of course some will complain about Wolverine or Thor being "cheap" because they probably didn't spend a dime and just started the game with only a few low level characters.

As developers, I'm sure you need a big player base. However, you are turning down PAYING customers. We paid to get our Wolverine and Thor to where they are. If these changes are absolutely necessary, you should at least give us a way to rebuild our characters. We spent money on your game to have fun and get better at it while supporting the developers so we can continue to have this fun experience. You take our money and tell us to screw off? Bad move. I know I'm not alone in this. I've only spent a little over $100 but I'm sure there are others who spent a lot more and have a lot more things to say. Now, do you really think this is a "free to play" game to us? Absolutely not. We've invested hard earned cash into this.

PLEASE, listen to us. These changes are just wrong. I'm sure most of the non-paying casual players have no reason to complain about these changes but please consider what paying customers are complaining about.

I believe a fair solution is to let us change our covers and respec our build. ISO-8 and HP are expensive and we can not afford to build a new characters after getting it to 85. Do you expect us to spend more money to build fresh characters? Is that the goal of the changes? Because it really feels like it at the moment. Doubling the price of boosts is ridiculous as well. It's almost impossible to save up ISO-8 now. HP is not very easy to obtain as well. Boosts should NOT cost HP, period.

We spent our money on your game because we expected a certain return from the game, (ISO to level our favorite characters, HP to get covers so we can progress further in tournaments, story, etc). You've totally ruined it with the update so we basically wasted our cash. Please refund our money or make the game right please.
Thank you.

Sincerely,
Marvel Puzzle Quest Fan

Said basically the same thing before the patch. I agree with you 100%

Unknown

Bah, you don't even have to be a paying customer to complain. My Ragnarok is only lvl ~64 and I still think his "nerf" was way overnerfed, and he went from "god tier" to "unusable tier". The devs need to scale/balance their game instead of straight nerfs, and this would avoid angering their paying customers so much. The recent patches didn't affect my mains (although a future one will nerf my Spidey), but it still leaves a sour taste.

NorthernPolarity

Lex82 wrote:

Dear Developers,

First of all, thank you for a great game. I've really been enjoying the game since I started it last month.
However, there are some major flaws with your new update/patch.

Although this is a free to play game, gamers spend money. Personally, I have spent over $100 on your game. That's a lot more than what retail games cost. I'm spending MORE money on your free to play game than on fully developed titles like Battlefield 4, Skyrim, etc. This is ok, except that your nerf on Wolverine and Thor (my main characters) are now nerfed. Lots of time and money went into my characters and it's really not fair for you to just treat this game like a complete free to play game and change whatever you want, and only listening to players that do NOT pay to play. Of course some will complain about Wolverine or Thor being "cheap" because they probably didn't spend a dime and just started the game with only a few low level characters.

As developers, I'm sure you need a big player base. However, you are turning down PAYING customers. We paid to get our Wolverine and Thor to where they are. If these changes are absolutely necessary, you should at least give us a way to rebuild our characters. We spent money on your game to have fun and get better at it while supporting the developers so we can continue to have this fun experience. You take our money and tell us to screw off? Bad move. I know I'm not alone in this. I've only spent a little over $100 but I'm sure there are others who spent a lot more and have a lot more things to say. Now, do you really think this is a "free to play" game to us? Absolutely not. We've invested hard earned cash into this.

PLEASE, listen to us. These changes are just wrong. I'm sure most of the non-paying casual players have no reason to complain about these changes but please consider what paying customers are complaining about.

I believe a fair solution is to let us change our covers and respec our build. ISO-8 and HP are expensive and we can not afford to build a new characters after getting it to 85. Do you expect us to spend more money to build fresh characters? Is that the goal of the changes? Because it really feels like it at the moment. Doubling the price of boosts is ridiculous as well. It's almost impossible to save up ISO-8 now. HP is not very easy to obtain as well. Boosts should NOT cost HP, period.

We spent our money on your game because we expected a certain return from the game, (ISO to level our favorite characters, HP to get covers so we can progress further in tournaments, story, etc). You've totally ruined it with the update so we basically wasted our cash. Please refund our money or make the game right please.
Thank you.

Sincerely,
Marvel Puzzle Quest Fan

They're adding a respec system that lets you add new covers to replace old ones when your character is maxed. Ice IX mentioned this in a previous post, but it seems like they're still working on it.

Unknown

NorthernPolarity wrote:

They're adding a respec system that lets you add new covers to replace old ones when your character is maxed. Ice IX mentioned this in a previous post, but it seems like they're still working on it.

Ah.. that's great news. At least we have the option to redo our characters. Hopefully this gets added soon.

And with enough feedback and complaints, maybe the developers will rethink their course of action to "balance" the game in the future.
I believe we need to get our thoughts out so they know what they have done. In the end, this is all business. Free to play or not, they're developing the game to make a living. I'm sure it's not just some hobby to them.
They certainly are not getting any more money from me until they start respecting our money. Nerfs like this mean they have zero respect for our money. We spent the money for a reason (to get certain covers, to level up, whatever), and the patch took away what we spent the money for. Business has to go both ways. Fair to both parties. The changes definitely are not fair to some people.

As someone else mentioned in another post, a much better way to balance the game would be slight changes and buffing other characters instead of straight up nerfs. Bigger developers know this already and they try to avoid actions that will upset their customers. In the end, it's the money made from us customers that pays for their mortgage, bills, cars, food, employees, etc.

Unknown

Don't hold your breath, he never said when, instead implied they want to skip any fast and trivial system but think up something godly. In plain English it will not happen anytime soon. If it was allowed for deploy you'd sure got it before the recent changes or in the same patch. After all we're talking about a single 3-way question with two colors and cancel.

Unknown

You are right. These devs do not respect the user or your money once it's spent. The constant negative actions and lack of communication only reinforces it.

One day they'll wake up and realize what $hitty word of mouth their game has around the Internet.

Unknown

Toxicadam wrote:

You are right. These devs do not respect the user or your money once it's spent. The constant negative actions and lack of communication only reinforces it.

One day they'll wake up and realize what $hitty word of mouth their game has around the Internet.

It's really disappointing because the game itself has so much potential.
Wake up devs!

Honestly, I don't have a problem spending hundreds on a single game if it's good. I thought this was one of those games. With constant update to new characters, episodes, tourneys, etc, it felt limitless with the world of Marvel behind the game. I'm glad I found out early on that this isn't one of those games.
At least not in the hands of the current devs and their business model, greed.

Unknown

I think maybe they need to refund a % ISO-8 to any player with a nerfed character based on the level of said character.

For example, if you had a level 85 Thor or Wolverine then maybe they should give you x-amount of ISO-8 to compensate. Maybe return 100 ISO per level of your character.

Increasing the sell price is not a solution as we all want to have as many heroes as possible.

Unknown

Milkrain wrote:

I think maybe they need to refund a % ISO-8 to any player with a nerfed character based on the level of said character.

For example, if you had a level 85 Thor or Wolverine then maybe they should give you x-amount of ISO-8 to compensate. Maybe return 100 ISO per level of your character.

Increasing the sell price is not a solution as we all want to have as many heroes as possible.

they know exactly what it costs to level him it should have been a full return.

Unknown

The problem with selling our fully leveled character is that when we sell it, the covers are not returned to us. Which leaves us with bunch of ISO and a missing main character. We've already played through the Shield PVP and the main storyline, along with other tourneys to earn our covers. It took time and effort, not to mention cash. They want us to just sell it? Then what? Purchase more Hero Points with more cash and buy random heroic covers in hopes of collecting our main character covers again? This makes no sense.

They need to refund our cash or the FULL amount of what we spent the cash on, be it ISO-8 or HP.
I'm starving for ISO at the moment with the price increase of boosts. I could not level up a single character since the update because I was FORCED to buy boosts to even have a chance at winning most of the matches. PvE & PvP both. Matchmaking is a joke, PvE scaling is ridiculous. Every match is 150-200+ level opponents. And what do we get for winning? Close to nothing.
What will happen is, before you're ranked up high enough to justify all the ISO-8 you spent to climb the rankings, you'll go broke and get stuck in lower ranks and tourney will end. Rewards will be ****, and you're back where you started. No ISO-8 to improve your roster, no HP, no good covers. New tourney starts, and you have even a slimmer chance to rank high because now you're officially broke without dishing out more cash. No matter how many hours I put into the game, it's impossible to progress without spending more money. I guess the only players that have a chance at surviving this update is if they already have a full roster of leveled 3* team. Well, tough luck for the rest of us. We just got jacked.