Iron Fist Buyback - Policy Update For New Characters

David [Hi-Fi] Moore

Hello everyone,

We wanted to let you know about our new buyback policy regarding newly-released MPQ characters.

If a new character has been added to the game, and changes have been made to that character's abilities within 30 days of the character's initial release, we will be offering a full Hero Point and Iso refund for any covers that were purchased directly or gained through Comic Packs.

*Please note: The increased buyback goes into effect only after the changes are live in-game. If, after playing with the newly-balanced character, users are unsatisfied, they can contact Customer Support. After verification and the player has sold the character, CS will refund in-game any additional Hero Points and Iso that was spent on the character.

*Also note: This additional refund does not apply to progression or placement rewards earned through PVE & Versus Events. The normal increased buyback, set up for any updated character, already takes these into account.

Using Iron Fist as an example; after the changes to Iron Fist go into effect (planned for 3/23/15), play with the character for a bit and try out the updates. If you are still dissatisfied, submit a ticket to Customer Support in-game (gear icon/Help/Contact Us) or here and be prepared to sell off the character. CS will provide you with a full Hero Point and Iso refund for any covers that were purchased directly or gained through Comic Packs and used to level the character.