Impressive customer service

Unknown

Here is request I sent that i was confident would get shot down, but it was how I felt

Hello,

In the last 2 days I recently spent 200,000 ISO and 5000 HP on 4* Thor to boost her to a 4 red 2 yellow and 5 blue level 200 hero. Today on the forums I saw that she is going to be changed to a point that I never would have spent that on her. I know that after changes are made the refund is increased but that will barely be able to maybe cover what I had just spent on her. Not counting the grinding done for covers.

I would like it if you could please just revert my 4* Thor to level 70 with 4 red 2 yellow and 3 blue covers and refund the 200,000 ISO crystals and 5000 HP so I can spend it elsewhere in the game.

Thank you,

PJ

And in response I get this form letter

Hello D3P Customer,

Thank you for contacting D3P Customer Support.

Thanks for the feedback on the upcoming character changes. The characters weren't quite meeting the standards of the developers current design goals and their updated abilities should feel more in line with other characters, making the game more balanced and interesting.

The character changes have been listed in further detail inside the forum: viewtopic.php?f=13&t=25305

If you find that you are unhappy with the recent changes, we do offer an bonus for selling recently changed characters. This bonus offer becomes active and lasts for a few weeks immediately after changes to a character go live and the offer includes an increased amount of Iso-8 and an additional amount of Hero Points that normally are not given when selling a character.

Level that modified characters start giving you Hero Points for selling:

2 Star Characters - Level 22
3 Star Characters - Level 51
4 Star Characters - Level 86

Upcoming game changes are previewed in forum Patch Notes before they go live. Many players find it helpful to keep an eye on the forums.

We have a lot of awesome new features coming online in the next couple of months and we hope that people will continue to provide feedback. Please play with this change over the next couple of weeks and then drop us a line in the forums to let us know what you think of it then.

If you need further assistance, do not hesitate to contact us.

Best Regards,
D3P Customer Support Team (EDG)

It is pretty disrespectful to just send a form letter like this. It does not even appear that they read anything I wrote, I even signed my name and they respond back D3P customer.

TL;DR At least pretend like you read my email if you are going to respond

Unknown

I'm sure they had that form ready for the onslaught of angry complaints, and are only really skimming most of the e-mails. You probably just have to try again, as it's not an unreasonable request.

Unknown

Thats a automated response, i got that EXACT same message yesterday about me buying IF covers.

Unknown

Lol, they called Justin the wrong name, when they responded to him, which may be why they went generic from copying and pasting responses.

Noobulator

Junebugkiller wrote:

Lol, they called Justin the wrong name, when they responded to him, which may be why they went generic from copying and pasting responses.

Yup, they called me Ira! **** is that...