3uphoria wrote: If anyone has a way of pushing my ticket ahead I would greatly appreciate it.
"David wrote: Moore"] 3uphoria wrote: If anyone has a way of pushing my ticket ahead I would greatly appreciate it. Looking into it. We'll try and get this sorted out quickly. Feel free to shoot me a PM.
Guarinocito wrote: Hello, also happened to me the same thing, let us know if you have solved the problem, I have not yet done
BBTBob wrote: It's nice to see a developer get on it so fast and it's good to know there is an avenue for such things but how does it happen in the first place?
BBTBob wrote: I've often wondered what happens when I do reach the character wall and someone turns me in for cheating because they can't believe I legitimately earned my roster. It worries me to think i could wake up and discover the same thing one day. Could someone explain how the process is handled, how this can happen and is the compensation for such bad luck merely having your account given back to you? Like this original poster I also spend more cash than I should here and feel there should be more than an "oops, our bad", here is all the stuff you paid for that we took away minus an alliance and rewards you could have earned. Please accept our apology and spend some more.
GothicKratos wrote: BBTBob wrote: It's nice to see a developer get on it so fast and it's good to know there is an avenue for such things but how does it happen in the first place? HiFi actually works for the publisher, but he does work very closely with customer service. Just thought I'd clarify. :] BBTBob wrote: I've often wondered what happens when I do reach the character wall and someone turns me in for cheating because they can't believe I legitimately earned my roster. It worries me to think i could wake up and discover the same thing one day. Could someone explain how the process is handled, how this can happen and is the compensation for such bad luck merely having your account given back to you? Like this original poster I also spend more cash than I should here and feel there should be more than an "oops, our bad", here is all the stuff you paid for that we took away minus an alliance and rewards you could have earned. Please accept our apology and spend some more. I don't know any specific details, per se but I can give a little insight here. MPQ refers to this as getting 'sandboxed' - meaning that they can still play, but none of their score or placement is considered by the server as official - these players are removed from their Alliance, unable to join another until the are removed from the sandbox, any points they accumulate are not recorded on official ranking and are only visible locally, any placements these players arrive at are only visible locally, and finally these players cannot be queued in any events. There's two ways a player arrives in the sandbox; they're reported and an investigation finds suspicion behavior or there are automated systems in place to try and weed out cheaters before they make an impact on the game's state. I've never heard of a false positive on a report (not to say they don't happen), but from time to time the automated systems get people that aren't in fact cheating, but happen to surpass whatever metrics they use as benchmarks.