Lost Game Data

Unknown

The first time I played the game, it was on my cellphone. I tied the game to my facebook account, but soon relaized that it would be much easier to play the game on my tablet. I played for quite a few days, and eventually linked the game to my Facebook account (but never loaded the data, as the uploaded data was from the cellphone game that was only played a short time). Just recently it came to mind that I might not be getting items from my Facebook friends because they might be going to the game that was uploaded to Facebook instead of the game on my tablet. I deleted the app from my Facebook, then reconnected it via the tablet game. It said something about saving the game data to facebook (not loading it FROM Facebook), but after I saved my data, I was regressed all the way back to the early tutorial stages (although I suddenly got a bunch of prizes from my FB friends). All of my extra slots are gone, all of my great covers are gone... I spent probably $40 on this game and played a lot... now it is all gone. Is there anything I can do?

IceIX

vegeta13613 wrote:

The first time I played the game, it was on my cellphone. I tied the game to my facebook account, but soon relaized that it would be much easier to play the game on my tablet. I played for quite a few days, and eventually linked the game to my Facebook account (but never loaded the data, as the uploaded data was from the cellphone game that was only played a short time). Just recently it came to mind that I might not be getting items from my Facebook friends because they might be going to the game that was uploaded to Facebook instead of the game on my tablet. I deleted the app from my Facebook, then reconnected it via the tablet game. It said something about saving the game data to facebook (not loading it FROM Facebook), but after I saved my data, I was regressed all the way back to the early tutorial stages (although I suddenly got a bunch of prizes from my FB friends). All of my extra slots are gone, all of my great covers are gone... I spent probably $40 on this game and played a lot... now it is all gone. Is there anything I can do?

If you haven't already, please contact mobilesupport@d3p.us or use the Feedback button in the game about this. Please provide your PVP name if you know it, and your FB email if you linked to Facebook.

Unknown

Thanks for the reply, IceIX. I did email support when this happened. About two hours ago I go the email that they restored my game data to my device. I am out of luck on placing well in the tournaments because of the lost time, but at least I didn't lose everything.