game still synced to wrong Google play account
The ivandreywood@gmail.com that my app is linked to is wrong. I think I started to set up the google play account drunk and now I can't get into the account to add Google play credit.
If I try to recover the password it says "No account found with that email address. [?]" if i try to make another account with that address it says its already in use. When I emailed google support they were all like...
I replied back that I was unable to recover password and they have yet to reply. any chance a puzzle quest developer or moderator could help me spend money on the game before my covers expire?
If I try to recover the password it says "No account found with that email address. [?]" if i try to make another account with that address it says its already in use. When I emailed google support they were all like...
Dear Google user,
Thank you for reaching out about your difficulties accessing your Google account. We understand how frustrating that must be, and apologize for any inconvenience you may have experienced.
However, we’re happy to say that we've got good news for you! We've looked into your account and it’s still active, so you should be able to access it. May we ask you to please try one more time? Make sure that you correctly enter your username and password.
If you can’t remember your password, go to this form and select “I don’t know my password.”
If you can’t remember your username, but still have access to the email address you used to create your account, you can regain access to your account by selecting “I don’t know my username.”
If you are having other problems signing in, please go to this form to troubleshoot your issue.
Sincerely,
The Google Accounts Team
I replied back that I was unable to recover password and they have yet to reply. any chance a puzzle quest developer or moderator could help me spend money on the game before my covers expire?
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Comments
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Unfortunately, there's not much a forum moderator can do to help. Do you have a D3P customer support ticket open yet? They might be able to help you move your progress to another account, but it'll be hard to get it done rapidly enough if you have covers about to expire.0
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I had a ticket opened up but they said...Hello D3P Customer,
Thank you for contacting D3P Customer Support.
Once Marvel Puzzle Quest has been associated with a Google Play account, no other account can be used to make purchases within the app. We apologize for the inconvenience. To manage your Google Play accounts, we recommend contacting Google Play customer support:
If progress could be moved to the right account then my problem would be solved, ill open up another ticket once i find out where the button is.0 -
The ticketing option is in the "help" functions from the settings menu.0
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