Prodigal Sun: Outage/Missing Points Update

David [Hi-Fi] Moore

Hello,

We'd like to ask any players who experienced issues with missing points during the recent Prodigal Sun Event to submit a ticket with Customer Service:

https://d3publisherofamerica.zendesk.co ... quests/new

We apologize for any unexpected errors you may have encountered and will investigate any compensation that may be due on a case-by-case basis. While holiday hours may add a day or two to our response times, we thank you in advance for your patience as we work to make this right.

*Note: If you have already submitted a ticket to Customer Service for this issue - you do not need to do so again.

Unknown

How will I know ?
i dont play with a pen & paper or calculator.. I dont keep track of points like that, didnt think I needed to
dont say I get to miss out just because I relied on the game to do what its supposed to

Unknown

Any updates? I was 6th in my bracket. Dropped out of top 5 cus of the TWO bugs.

Unknown

Bump for updates as this cost me first place in my bracket.....

Unknown

Figured out yet errr what ?

Ralph-Wiggum

Still no update? I submitted a ticket as requested and received a response last Tuesday (12/23) saying that it may take 24 - 72 hours to receive a reply but I haven't heard anything since. Has anyone heard anything back yet?

Unknown

D3: Kindly hang on til' we've recovered from our New Year's Hangover.

#YOLOBagmanSwaggins

Ralph-Wiggum

I figured I would give this my weekly bump since it has now been 2 weeks since my customer service email stating that I would hear back in 24 - 72 hours. Should I resubmit my ticket?

fmftint

All ive received is an email contradicting the instructions in this thread

fmftint

**Resolved**

Thank you, Dave

Unknown

D3: Apologies., We're STILL having that hangover. Shush now.

Unknown

I didnt put a ticket in
like i said and im sure many are in the same boat
dont play with a calculator dont notice the score. I just hit next and start the next node