rewards missing from prodigal sun sub event

Unknown

hello I finished top 2 in the washington dc sub event and hells kitchen sub event in my shard, I received 2 event tokens 100 hp and 1000 ISO for hells kitchen however I only received 1 event token and not the hp and ISO for the washington dc event my ingame name is andrewflynn22

Dayv

aflynn wrote:

hello I finished top 2 in the washington dc sub event and hells kitchen sub event in my shard, I received 2 event tokens 100 hp and 1000 ISO for hells kitchen however I only received 1 event token and not the hp and ISO for the washington dc event my ingame name is andrewflynn22

You should open a customer support ticket. You can do this from the help functions which are accessible in the settings menu.

Unknown

I have and am waiting for the proper rewards to be distributed.

Unknown

still no resolution, bump.

Unknown

it has been an entire week and still no resolution I have received responses but not what I have earned. bump.

Unknown

another pve event is ready to come and go and I still have not been rewarded the proper reward. bump

Unknown

still no resolution, has anyone else gotten their prodigal sun rewards for the bugs during the event?

Unknown

2 weeks later still no rewards.

Dayv

aflynn wrote:

2 weeks later still no rewards.

Bumping this thread in the forum is not going to help your resolution much. Have you been replying to customer support on the emails they've sent you?

David [Hi-Fi] Moore

aflynn wrote:

I have and am waiting for the proper rewards to be distributed.

Hi,

Sorry for the delays. Due to the holidays and getting some new staff up to speed, there has been a backlog in solving some Customer Service tickets. Things are normalizing now and you should see a resolution soon.

Thank you for your patience and understanding,

Unknown

DayvBang wrote:

aflynn wrote:

2 weeks later still no rewards.

Bumping this thread in the forum is not going to help your resolution much. Have you been replying to customer support on the emails they've sent you?

I have been replying to the emails and still have not received my proper rewards, it has been 16 days now

Unknown

"David wrote:

Moore"]

aflynn wrote:

I have and am waiting for the proper rewards to be distributed.

Hi,

Sorry for the delays. Due to the holidays and getting some new staff up to speed, there has been a backlog in solving some Customer Service tickets. Things are normalizing now and you should see a resolution soon.

Thank you for your patience and understanding,

sounds good I would love to receive my proper rewards, been a few days since "things normalized" but still no resolution.

Unknown

starting to wonder if I ever will receive the proper rewards.

Unknown

aflynn wrote:

starting to wonder if I ever will receive the proper rewards.

Since Demiurges customer service, "ticket" system is god awful and you've been waiting weeks for a response, I would suggest you contact all of the forum mods directly:

David [Hi-Fi] Moore
Demiurge_Kabir
Demiurge_Miles
Demiurge_Will

Search for these users and email them direct. Refer them to this thread and explain you've been waiting for 3+ weeks now.

Post on D3/Demiurges social media sites: Facebook, Twitter and anywhere else. Let everyone on social media see that Demiurge/D3 has failed to address your problem for weeks. You need to light a fire under their behind to get some action or attention to your problem.