Customer Support Woes

Unknown

About a month ago I started playing MPQ again after a bit of a break. I durdled around on a new account for a few weeks and then accidentally restored my old account by connecting to Facebook.

I wasn't too worried about the handful of covers that I lost, but On the 18th of November I raised a ticket with mobilesupport@d3 dor two reasons

1) My 2* Daken was showing a negative xp value making it very expensive to level him

2) Just before the restore I had purchased a bunch of hero points and I wondered if I could get them reapplied to my new account.

At first customer support were helpful. On 4 December they said they would merge the two accounts - which would be amazing.

On 9 December they told me to sell the bugged Daken and they would 'immediately' send me the covers and ISO to replace him.

But since then - nothing. I sold Daken on 10 December and I've now been waiting a whole week for them to 'immediately' send me the covers. And as for the account merger? God knows. I've sent multiple emails trying to find out what's going on with the two issues and received no response - not even an automated reply.

Anyone got any suggestions of what I can do next?

Dayv

I'd recommend you send a PM to David [Hi-Fi] Moore, the community manager. Tell him this info and include your ticket number and hopefully he can kickstart customer support on your behalf.

Unknown

Thanks. Will do.