lost my profile

Unknown
Unknown
edited December 2014 in MPQ Bugs and Technical Issues
With the whole lollipop snafu, I had to do a factory reset on my nexus 7 and reinstall. That didn't work, but the MPQ update did.
However, my profile is gone with all my characters and the $120 or so I spent.

Is there any way to get that back or am I screwed?

Comments

  • Dayv
    Dayv Posts: 4,449 Chairperson of the Boards
    Did you have it linked to facebook? If so, just link to the same facebook account and it should restore from the facebook saved data.

    If not, you should open a customer support ticket through the help button in the settings menu. They *might* be able to help you if you tell them your current in-game name, your previous one, and when you last played the previous account.
  • Unknown
    Unknown
    orion3179 wrote:
    With the whole lollipop snafu, I had to do a factory reset on my nexus 7 and reinstall. That didn't work, but the MPQ update did.
    However, my profile is gone with all my characters and the $120 or so I spent.

    Is there any way to get that back or am I screwed?

    I'm having a similar situation with not having my save data after I re-installed the game. I do not have a Facebook and choose not to and I believe there should be other ways to save your progress especially after spending hard earned money on the game. I have a Google+ account and I submitted a ticket for my situation and just waiting on a reply.
    have you had any luck with getting your save data back?

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