Android Issues with Lollipop 5.0 (Updated***)

David [Hi-Fi] Moore
David [Hi-Fi] Moore Posts: 2,872 Site Admin
edited November 2014 in MPQ News and Announcements
Hello,

We wanted to let you know that are aware some players are reporting that the game is not functioning with Android Lollipop (5.0) on some devices. We are currently investigating and working to address the issues folks are experiencing. However, we do not currently have a fix in place.

If you update your phone to Lollipop, the game may not start. We will update you as soon as we have more information. If you are experiencing problems, providing us with details listing your device and whether or not you are using the Full release or Beta release of the Lollipop update could be helpful as we investigate. (viewtopic.php?f=9&t=19149)

Thank you.

*UPDATE (11/20/14):

Hi folks, thanks so much for your continued patience as we work on the Android Lollipop-related issues. While we do not yet have a fix in place, we wanted to reassure you that we care very much about getting this fixed as soon as possible. We have a senior engineer dedicated and actively working to solve the varied issues we are experiencing. In fact, we've been hard-at-work on this for some time, as the Lollipop update is fairly massive, with many changes involved.

As soon as we have fixes in place we will be pushing them out immediately.

Thank you again for your patience and understanding.

**UPDATE (11/21/14):

A quick update again to let you know that we are working on and testing through a few possible fixes internally and will continue to do so over the weekend. We'll have a further update on Monday. We're hopeful we can deliver some good news but cannot guarantee any solutions just yet. Thank you for your continued patience as we work on these complex issues!

***UPDATE (11/24/14):

Hi everyone, thanks for hanging in there while we work to correct the Android Lollipop issues. As I write this, we have a potential fix in testing. We hope to get the fix out by tomorrow. Thanks very much and we'll provide more news soon.

star.png UPDATE #2 (11/24/14):

A small update is now live for Android and we believe that issues with Lollipop 5.0 have been fixed. We apologize for the inconvenience! Please dive in and have fun!

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