An Update: Alliance Roster Size Changes

David [Hi-Fi] Moore

Hello everyone,

There's been a good deal of healthy discussion this week about the recent expanding of Alliance sizes for everyone and we wanted to provide you with an update.

An Explanation And Apology

Firstly, we apologize that the change came about with only a few days notice. Honestly, we were a bit surprised by some of the more negative reactions to the announcement. It's our belief that expanding the default Alliance size to 20 for all players is a positive improvement and ultimately benefits all Marvel Puzzle Quest players. The default member size of 20 also opens up possibilities for fun gameplay in the future. We failed to mention this as part of our reasoning behind the change and for that too, we apologize. We'll do our best to communicate with you better as we move forward.

Hero Point Refunds

As we stated previously, for folks who expanded their Alliances (beyond 5 slots) at any time during the month of October, 2014 - we will be returning any Hero Points they spent on expanding Alliance roster slots.

Additionally, we will be expanding the Hero Point refund to include ALL players who opened additional Alliance member slots (beyond 5) since we began offering the feature.

We hope to be able to begin offering the Hero Point refunds late next week. There's some back-end tech involved in making this happen that we're still getting in place. You won’t need to submit a ticket to Customer Service, you’ll simply see the refunds in-game. We'll make an announcement here in the forums when we begin issuing the Hero Point refunds.

Thanks very much for your passion, loyalty and support. It means a lot to us!

*UPDATE: Greetings. We're planning on issuing Hero Point refunds for Alliance roster slot purchases today (11/13/2014). Players who will be receiving refunds will see a push notification when they have received their Hero Points. Please allow up to 48 hours from today for the issuing of Hero Point refunds. Thanks for your patience!