Support Ticket response time

Unknown
Unknown
edited January 2014 in MPQ Bugs and Technical Issues
I submitted a ticket for an problem almost a week ago. I got confirmation that it was received, but haven't gotten an update and the covers at issue are about to expire.

userid: Elwombato

Comments

  • Unknown
    Unknown
    Combat Wombat wrote:
    I submitted a ticket for an problem almost a week ago. I got confirmation that it was received, but haven't gotten an update and the covers at issue are about to expire.

    userid: Elwombato

    Normally not that long, but holidays.
  • Spoit
    Spoit Posts: 3,441 Chairperson of the Boards
    You used the sticky email, not the button in the game right?
  • Unknown
    Unknown
    I did use the stickied email. It has now been almost 10 days and no update.
  • LordWill
    LordWill Posts: 341
    I agree, I have submitted several tickets and they have not been very responsive. I was directed to submit additional tickets from their phone support.

    Apparently their phone support isn't real support, they just direct you to submit an email ticket. Not very helpful.

    I am missing a character (Classic Spiderman) and I really wish someone would update me on the status and fix the issue.

    LordWill
  • Unknown
    Unknown
    Took 3 1/2 weeks for me to receive a response. Response time is downright pathetic at this point.

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