Kaigen wrote: Maybe related to Daylight Savings Time?
Hello D3P Customer, Thank you for contacting D3P Customer Support. Did you put the shield up and then immediately close the game? This could be occurring because of client to server latency. In these cases, this is what happens: 1.You are attacked by another player. This player completes their fight, defeating you. 2. You purchase a shield. 3. The server is notified you purchased the shield immediately, but the other player's fight is already completed and you have lost points. 4. The server informs you you have lost points. If you put a shield up and immediately went to sleep, for example, there could have been players that had just won fights against you that you weren't notified about. Then, if you opened the app 8 hours later, it may seem like you had just been attacked, when these notifications had just been pending for 8 hours. If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you. Best Regards, D3Publisher Customer Support Team (LJR)
quadiak wrote: After sending a ticket into d3 customer service, this is the reply I received in conjunction with this error. Hello D3P Customer, Thank you for contacting D3P Customer Support. Did you put the shield up and then immediately close the game? This could be occurring because of client to server latency. In these cases, this is what happens: 1.You are attacked by another player. This player completes their fight, defeating you. 2. You purchase a shield. 3. The server is notified you purchased the shield immediately, but the other player's fight is already completed and you have lost points. 4. The server informs you you have lost points. If you put a shield up and immediately went to sleep, for example, there could have been players that had just won fights against you that you weren't notified about. Then, if you opened the app 8 hours later, it may seem like you had just been attacked, when these notifications had just been pending for 8 hours. If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you. Best Regards, D3Publisher Customer Support Team (LJR) So nice to see customer service doing such a bang up job!!!
_RiO_ wrote: quadiak wrote: After sending a ticket into d3 customer service, this is the reply I received in conjunction with this error. Hello D3P Customer, Thank you for contacting D3P Customer Support. Did you put the shield up and then immediately close the game? This could be occurring because of client to server latency. In these cases, this is what happens: 1.You are attacked by another player. This player completes their fight, defeating you. 2. You purchase a shield. 3. The server is notified you purchased the shield immediately, but the other player's fight is already completed and you have lost points. 4. The server informs you you have lost points. If you put a shield up and immediately went to sleep, for example, there could have been players that had just won fights against you that you weren't notified about. Then, if you opened the app 8 hours later, it may seem like you had just been attacked, when these notifications had just been pending for 8 hours. If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you. Best Regards, D3Publisher Customer Support Team (LJR) So nice to see customer service doing such a bang up job!!! Nice. So; are you going to follow up with the suggestion that it is statistically impossible to lose 200+ points within the few seconds it takes to pull up and confirm the purchase of a shield? Or are you just going to accept that this is the hand you've been dealt by the **** CS departement's arbitrary following of prescripted problem resolutions?
D3PA Customer Support (D3Publisher) Nov 06 16:48 Hello D3P Customer, Thank you for contacting D3P Customer Support. We apologize, but we are unable to provide you with compensation regarding this issue. The MPQ server is unaffected by DST. If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you. Best Regards, D3Publisher Customer Support Team (AJG)