Game won't run

Unknown
Unknown
edited November 2014 in MPQ Bugs and Technical Issues
When I try to run the game steam loads as usual, then I see loading screen, and then... it shuts down. Help.
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Comments

  • Unknown
    Unknown
    Hello,
    I have the Steam / PC version of the game and anytime I go to open the game it shows the loading screen then immediatly dissapears without any warning or error. I tried this several times and it happens over and over. Does anyone know what might be causing this?
  • over_clocked
    over_clocked Posts: 3,961
    I have no idea what might be causing that but try logging out and deleting the ClientRegistry.blob file in the Steam folder (it will be recreated upon Steam launch), checking game integrity in Properties in Steam Library, or deleting and reinstalling the game (your data should be saved in Cloud).
  • Trojax2010
    Trojax2010 Posts: 34 Just Dropped In
    Same problem here, after I got a small (ingame) update today. I submitted a ticket, but will probably have to wait awhile.
  • Unknown
    Unknown
    I tried those with no luck. I wish there was an error I could reference but it just dissapears
  • Unknown
    Unknown
    Same thing here.
  • Trojax2010
    Trojax2010 Posts: 34 Just Dropped In
    I just tried to start it like 10 times and finally got in. Not sure if it is fixed but I guess persistence can be rewarded.
  • Unknown
    Unknown
    Same problem here.
  • GothicKratos
    GothicKratos Posts: 1,821 Chairperson of the Boards
    More information would be helpful.

    What Operating System? Have you successfully launched MPQ before? What have you tried to rectify the issue? Are there any error messages? Can you define "shuts down" - i.e. does your computer shut down, does Steam crash, does only MPQ crash, does it flash any colored screens when it crashes?

    I would suggest the following;

    1.) Send a ticket to Customer Support.

    2.) Restart your computer and try and launch MPQ.

    3.) If MPQ does not work at that point, try to uninstall and reinstall MPQ.

    4.) If MPQ does not work at that point, without more details, it's probably up to Customer Support to be able to help you.
  • Unknown
    Unknown
    same probblem here
  • Unknown
    Unknown
    I have been having the same issue all day. Game gets to loading screen and then shuts down. Did get it to run for a while this morning, but haven't been able to restart this aft. Any fix coming??
  • GothicKratos
    GothicKratos Posts: 1,821 Chairperson of the Boards
    angryscot wrote:
    I have been having the same issue all day. Game gets to loading screen and then shuts down. Did get it to run for a while this morning, but haven't been able to restart this aft. Any fix coming??


    I literally just finished playing MPQ on my PC (even earned my Red Captain America Progression Reward), so it's not their servers or the update or anything like that.

    As mentioned above, more information would be a great help. So would a Customer Support ticket.
  • Unknown
    Unknown
    same probblem here
  • Unknown
    Unknown
    It's working fine for me on Windows 8, but there's a bunch of people on the MPQ steam forums having the same issue described here since the update.
  • GothicKratos
    GothicKratos Posts: 1,821 Chairperson of the Boards
    RockMonster wrote:
    It's working fine for me on Windows 8, but there's a bunch of people on the MPQ steam forums having the same issue described here since the update.


    I'll look on the Steam Community Pages when I get back from dinner. Thank for the information!

    I'm on Windows 8 also.
  • David [Hi-Fi] Moore
    David [Hi-Fi] Moore Posts: 2,872 Site Admin
    Paladin_Rage wrote:
    When I try to run the game steam loads as usual, then I see loading screen, and then... it shuts down. Help.

    If you haven't already, please submit a ticket to Customer Service at: https://d3publisherofamerica.zendesk.co ... quests/new

    Any information you can provide to help us investigate the issue such as; Operating System, processor, installed memory, etc. is often very helpful. Also, please describe how the game is crashing; is Steam simply closing?, is your entire computer locking up and needing a reboot?, etc.

    Thank you!
  • Twysta
    Twysta Posts: 1,597 Chairperson of the Boards
    I managed to log in on my laptop which runs windows 8.
    Game crashes though on my XP machine.
    Not sure if it's OS related.
  • Unknown
    Unknown
    i heav windows xp sp3......2 day same problem......crash loading screen.......i tray to unninstal and instal back....but same problem loading screen....i send a ticket but no help...i play hard this game and now crash icon_e_sad.gificon_e_sad.gif
  • Unknown
    Unknown
    Similar problem, windows xp sp3 too.
  • steakleather
    steakleather Posts: 121 Tile Toppler
    I had this problem, just started yesterday. Deleting the blob file worked for me, now I'm up and running again- thanks.

    Edit: Spoke too soon. Worked once, then crashed next time I started up again. The blob fix is not working this time. Now I can't get into the last 10 minutes of the She-Hulk event. Great.
  • Houtro
    Houtro Posts: 464 Mover and Shaker
    Same problem here, also on XP SP3!

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