IceIX wrote: If you haven't mailed customer support yet, please do so. Use the mail icon in-game which will include some of the info you're going to need to give them. You'll also need to play the "new" one at least till you can create a new username. At that point, create a throw away name. Give your old name and new name to CS. They may need some other stuff for verification, but they can then unlink the "new" account and relink the old to your device.