design flaw for game update pop up window

KrazyKev3

There was a problem with the most recent update where it wasnt supported for many user's devices. We were told in the forum by Mod to create individual tickets, which i had already done via the 'contact support' link from the google play store. The problem however is that the reply i got from support asked me for player information that i needed to get from the game's title screen menu. This is impossible though because the game update pop up screen blocks the title screen. The only way to get past the pop up window is to click 'ok', which then navigates you away from the game. I suggest changing the update pop up window so that it doesnt pop up until you tap the title screen to play. This way, if there are ever problems with updates, users can still access the title screen menu options. Thanks in advance for looking into this.