CS Support Stinks!!!!

Unknown
Unknown
edited August 2014 in MPQ General Discussion
**** if going on with them i wait from Wednesday to respond to my ticket still nothing ...almost a week and they say before it may pass 72 hours to respond to ticket..and now i cant count how much hours pass ..but i guess is more then 72 icon_eek.gif

D3 you need serious help with customer support service ..this is extremely not good for your reputation ... How hard is to sit on pc and respond to your customers to help them with simple things ?

Did any other have this problem with them ?

Comments

  • Unknown
    Unknown
    Yes. (obviously)
  • Unknown
    Unknown
    OptimusPrime wrote:
    this is extremely not good for your reputation

    What reputation?!?
  • Unknown
    Unknown
    OptimusPrime wrote:
    **** if going on with them i wait from Wednesday to respond to my ticket still nothing ...almost a week and they say before it may pass 72 hours to respond to ticket..and now i cant count how much hours pass ..but i guess is more then 72 icon_eek.gif

    D3 you need serious help with customer support service ..this is extremely not good for your reputation ... How hard is to sit on pc and respond to your customers to help them with simple things ?

    Did any other have this problem with them ?

    That is odd. You did not receive rewards for an event?
  • Unknown
    Unknown
    stephen43084 wrote:
    OptimusPrime wrote:
    **** if going on with them i wait from Wednesday to respond to my ticket still nothing ...almost a week and they say before it may pass 72 hours to respond to ticket..and now i cant count how much hours pass ..but i guess is more then 72 icon_eek.gif

    D3 you need serious help with customer support service ..this is extremely not good for your reputation ... How hard is to sit on pc and respond to your customers to help them with simple things ?

    Did any other have this problem with them ?

    That is odd. You did not receive rewards for an event?

    Yes i dont receive rewards from server crash ..hood pvp ..and ask them to help me and for other stuff .still nothing ..i dont get my hood black cover from pvp and yeah it is very odd
  • woopie
    woopie Posts: 311 Mover and Shaker
    Yeah, I mentioned that I didn't receive my alliance rewards from the Deadpool PVE after the server crash and they proceeded to tell me about not logging in on multiple devices, how progression rewards take time, and asking whether or not my phone was rooted. I.e. nothing related to getting the logged out message when collecting my prizes and not getting all of them.
  • Kingofpopcorn
    Kingofpopcorn Posts: 65 Match Maker
    I also opened several tickets coz I didn't t received rewards for the Hood PvP event. I got an answer today (after 1 week and dozens of tickets) and they finaly sent me my rewards.

    You have to be patient.
  • Kelbris
    Kelbris Posts: 1,051
    What does the S stand for in "CS Support?"
  • Mawtful
    Mawtful Posts: 1,646 Chairperson of the Boards
    Kelbris wrote:
    What does the S stand for in "CS Support?"

    The extra B stands for BYOBB.
  • Unknown
    Unknown
    At risk of getting jumped on...they did just have a major server disruption and have a lot of bugs to work on...maybe they are just really busy
  • Spoit
    Spoit Posts: 3,441 Chairperson of the Boards
    eris-wtga wrote:
    At risk of getting jumped on...they did just have a major server disruption and have a lot of bugs to work on...maybe they are just really busy
    Sure, because that whole month of silence they took preparing for SDCC for the 5 minutes in that one panel totally made sense, they're surely doing the same for gamescon
  • Unknown
    Unknown
    Kingofpopcorn wrote:
    I also opened several tickets coz I didn't t received rewards for the Hood PvP event. I got an answer today (after 1 week and dozens of tickets) and they finaly sent me my rewards.

    You have to be patient.

    Sorry, but isnt that the opposite of being patient? icon_e_smile.gif
  • Bowgentle
    Bowgentle Posts: 7,926 Chairperson of the Boards
    Spoit wrote:
    Sure, because that whole month of silence they took preparing for SDCC for the 5 minutes in that one panel totally made sense, they're surely doing the same for gamescon
    Actually, just because a presentation is cut down to five minutes doesn't mean it didn't take a month to prepare icon_e_wink.gif
    Usually you start out with a gazillion pages, all lovingly crafted, then boil that down to how many slides management wants, which can leave you with the task to compress those lovingly created 25 pages onto 2 slides, 3 if you're lucky.

    Having said that, their CS shouldn't be the guys preparing presentations for SDCC, I don't see much overlap there lol.
  • JamieMadrox
    JamieMadrox Posts: 1,798 Chairperson of the Boards
    It took them a month to respond to my last request.
  • Unknown
    Unknown
    Bowgentle wrote:
    Having said that, their CS shouldn't be the guys preparing presentations for SDCC, I don't see much overlap there lol.

    OK, well we (yes making an assumption here) don't know a) how many people are dedicated to CS b) how many requests they are getting at any given time c) how long it takes for them to deal with each ticket d) what other jobs they have to do...all of this can lead to longer wait times

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