Unfortunately putting Customer Service to the test.

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Comments

  • Twysta
    Twysta Posts: 1,597 Chairperson of the Boards
    It's been two days and I've not heard a word. In fact, I may just make a new thread about it...
  • Adventfire
    Adventfire Posts: 76 Match Maker
    I'm going into MPQ withdrawls my account still isn't fixed the weekend is almost upon us and we all know nothing gets fixed on the weekends! icon_e_sad.gif
  • Adventfire
    Adventfire Posts: 76 Match Maker
    Well here it is, Monday, and I'm still hoping to have my account restored. It's day 5 and I've had one request from D3 (last Friday) for more info which I gave, now the ball is again in their court. I hate that I'm missing the PvE event since they seem to build on each other and now I'm going to have struggle to catch up.
  • Unknown
    Unknown
    Adventfire wrote:
    Well here it is, Monday, and I'm still hoping to have my account restored. It's day 5 and I've had one request from D3 (last Friday) for more info which I gave, now the ball is again in their court. I hate that I'm missing the PvE event since they seem to build on each other and now I'm going to have struggle to catch up.

    I would suggest emailing them each day. Take to social media; post on their facebook and twitter each day also. It sucks, but it is my experience that you'll have to put in a lot of effort to get your issue resolved.
  • Adventfire
    Adventfire Posts: 76 Match Maker
    MikeHock wrote:
    I would suggest emailing them each day. Take to social media; post on their facebook and twitter each day also. It sucks, but it is my experience that you'll have to put in a lot of effort to get your issue resolved.

    I did it, I hit up FB and Twitter, hopefully it will help speed things along. I really miss playing.
  • Spoit
    Spoit Posts: 3,441 Chairperson of the Boards
    Yeah, facebook seems to be the only thing they actually keep a token presence on
  • Unknown
    Unknown
    Adventfire wrote:
    MikeHock wrote:
    I would suggest emailing them each day. Take to social media; post on their facebook and twitter each day also. It sucks, but it is my experience that you'll have to put in a lot of effort to get your issue resolved.

    I did it, I hit up FB and Twitter, hopefully it will help speed things along. I really miss playing.

    I know it's annoying, but do it each day until they do something about it! I havent dealt with their cusotmer service in months, but the last time I did, it took them about 4 weeks to resolve my problem and I had to email them constantly.
  • Unknown
    Unknown
    Adventfire wrote:
    Well here it is, Monday, and I'm still hoping to have my account restored. It's day 5 and I've had one request from D3 (last Friday) for more info which I gave, now the ball is again in their court. I hate that I'm missing the PvE event since they seem to build on each other and now I'm going to have struggle to catch up.
    Ask for free Deadpool cover(s) as compensation. Hopefully D3 will do the right thing.
  • Adventfire
    Adventfire Posts: 76 Match Maker
    gobstopper wrote:
    Ask for free Deadpool cover(s) as compensation. Hopefully D3 will do the right thing.

    I don't want a free anything. I just want my account back.

    Funny thing too, I posted about my problem on Twitter and they deleted it.
  • Twysta
    Twysta Posts: 1,597 Chairperson of the Boards
    8233.jpg
  • Unknown
    Unknown
    Adventfire wrote:
    gobstopper wrote:
    Ask for free Deadpool cover(s) as compensation. Hopefully D3 will do the right thing.

    I don't want a free anything. I just want my account back.

    Funny thing too, I posted about my problem on Twitter and they deleted it.
    The point is you were forced to miss TaT, a PvE in which you might even be able to reach the Deadpool progression if you started right now.
  • Adventfire
    Adventfire Posts: 76 Match Maker
    It is done! Fixed! My account is back! Thanks to Silverhawk! I did miss out on most of the PvE event but I dodn't lose anything. It took 6 days from my first ticket in til it was fixed and 2 of those days were weekend days and we know things don't get fixed on weekends. So for me The Customer Service was not that bad, my game withdrawls were (I need help lol) but CS was pretty good.
  • Ducky
    Ducky Posts: 2,255 Community Moderator
    Adventfire wrote:
    It is done! Fixed! My account is back! Thanks to Silverhawk! I did miss out on most of the PvE event but I dodn't lose anything. It took 6 days from my first ticket in til it was fixed and 2 of those days were weekend days and we know things don't get fixed on weekends. So for me The Customer Service was not that bad, my game withdrawls were (I need help lol) but CS was pretty good.


    ec0757d43bb35ecd5cd90f655e9b290b.gif
  • Unknown
    Unknown
    Just wanna say I can not believe you think customer service was good. Four business days is an unacceptable amount of time to resolve this issue, and I would be pretty upset if I were you.
  • Spoit
    Spoit Posts: 3,441 Chairperson of the Boards
    saurus wrote:
    Just wanna say I can not believe you think customer service was good. Four business days is an unacceptable amount of time to resolve this issue, and I would be pretty upset if I were you.
    Under a week is blazing fast for them
  • Adventfire
    Adventfire Posts: 76 Match Maker
    saurus wrote:
    Just wanna say I can not believe you think customer service was good. Four business days is an unacceptable amount of time to resolve this issue, and I would be pretty upset if I were you.


    They did throw me a few tokens and some ISO for the inconvenience so I'm pretty happy about it. The sync problem with MPQ and Steam is a known issue I'm surprised hasn't been fixed but other than that I don't really have much to be angry about. I got everything back and a little more. There is no reason for me keep harping on something that's already been fixed (my restored account). I realize you can't please everyone and once Silverhawk got a hold of me today, he stuck with me until it was done and I can't ask for more than that. So IMO putting Customer Service to the test, they did well, at least for me.
  • Twysta
    Twysta Posts: 1,597 Chairperson of the Boards
    Took them 5 days to respond to me and not so much as an apology.
  • HairyDave
    HairyDave Posts: 1,574
    Twysta wrote:
    Took them 5 days to respond to me and not so much as an apology.
    simpson_glove_slap-300x220.jpg

    Demand satisfaction!
  • ForgedSteel
    ForgedSteel Posts: 30 Just Dropped In
    Adventfire,
    What email did u use to get a ticket? Also what did u need to provide them? I've lost my account also. I emailed mobilesupport@d3p.us and haven't gotten any response for a week now. Tia

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