Message from the MPQ Team About Recent Server Issues (8/5)

LakeStone

Hi Everyone -

We were online last night when the server went down for all players. Unfortunately, it was not a quick matter of just rebooting the servers and it took several hours to get the game back online.

In short, even though we added more servers to handle all the new players, one of our older caching servers was under enough load that it began queuing requests and eventually went down. This resulted in all requests being queued up before eventually timing out. We had planned to replace the old caching server, and accelerated our plans after the first outage. We've completed this upgrade now, and don't anticipate issues with our caching servers.

We want to give you more of an assurance that these outages are being addressed and believe we’ve addressed the issue that caused the outage last night, but still feel it would be foolhardy not to give the caveat that we could always run into something unexpected.

Tonight we will have engineers monitoring the game activity during peak hours to ensure that the issues do not arise again, and if they do, that we respond as quickly as possible.

We appreciate the attention we’ve gotten lately from both Google and Apple and hope that this newest influx of players provides a larger community for the game and more Alliances to compete against. Again, and we know it does little to help, but we really do appreciate your patience and sticking with us while we work through this period of growth.

Thanks,
The MPQ Team