Heroes points not received after buying

Unknown

Hi,
I just made a purchase of the heroes points on my iPhone. The total heroes points on my account reflects the new total.
However, when I switch to my iPad to play the game as my iPhone had low battery.. The total doesnt reflect the new one ..
Is this a bug?

Unknown

Haven't heard that one before. Did you try closing the app completely on your iPad and restarting?

Unknown

Yup, it happened to me..
The points reflected on my iphone after purchasing the points. However, when i switched over to my ipad to play (after sync with my facebook account) , the total points reflects back to the points before i purchase the points on my ihpone.

Unknown

Similar thing happened to me this weekend. Sent a trouble email and still have not heard back from anyone. Bought it for my wife and now we are out 20 bucks and no hero points. She also has a few cards expiring so its getting quite frustrating. What the hell?

IceIX

Please send an email with the same info you placed into the ticket to mobilesupport@d3p.us. It's the same place that the feedback ticket goes, but this'll be a second mail and it gets sorted into a different inbox folder. At worst, can't hurt to do.