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Heroes points not received after buying
Unknown
December 2013
edited December 2013
in
MPQ Bugs and Technical Issues
Hi,
I just made a purchase of the heroes points on my iPhone. The total heroes points on my account reflects the new total.
However, when I switch to my iPad to play the game as my iPhone had low battery.. The total doesnt reflect the new one ..
Is this a bug?
0
Comments
Unknown
December 2013
Haven't heard that one before. Did you try closing the app completely on your iPad and restarting?
0
Unknown
December 2013
Yup, it happened to me..
The points reflected on my iphone after purchasing the points. However, when i switched over to my ipad to play (after sync with my facebook account) , the total points reflects back to the points before i purchase the points on my ihpone.
0
Unknown
December 2013
Similar thing happened to me this weekend. Sent a trouble email and still have not heard back from anyone. Bought it for my wife and now we are out 20 bucks and no hero points. She also has a few cards expiring so its getting quite frustrating. What the hell?
0
IceIX
ADMINISTRATORS
Posts:
4,312
Site Admin
December 2013
Please send an email with the same info you placed into the ticket to
mobilesupport@d3p.us
. It's the same place that the feedback ticket goes, but this'll be a second mail and it gets sorted into a different inbox folder. At worst, can't hurt to do.
0
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