Can't collect daily reward [Investigating]

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Xibvert
Xibvert Posts: 49 Just Dropped In


I can't collect my daily reward. I tried reinstalling but it didn't help.

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  • Disarray
    Disarray Posts: 24 Just Dropped In
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    I confirm that issue. Maybe it's supposed to be Chandra instead of runes?

  • ArielSira
    ArielSira Posts: 490 Mover and Shaker
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    Same here

  • Tremayne
    Tremayne Posts: 1,611 Chairperson of the Boards
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    Same here

  • jtwood
    jtwood Posts: 1,285 Chairperson of the Boards
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    The frustrating part here is that this was submitted as a bug nearly two weeks ago. The reward is minimal, and not being able to complete quests for a day is annoying, but with advanced notice, this shouldn’t have been an issue today.

  • Hiportes
    Hiportes Posts: 26 Just Dropped In
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    Same problem for me.

  • Machine
    Machine Posts: 789 Critical Contributor
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    Same for everyone I guess...

  • Bubbles_CS
    Bubbles_CS Posts: 332 Mover and Shaker
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    Today is the last day of the quests, so I didn’t lose out on just the daily reward (which was already comped, thanks), but all the unfinished quests and their rewards. I won’t be able to collect them. My app also doesn’t allow me to contact support, so I guess I’m SOL.

  • jtwood
    jtwood Posts: 1,285 Chairperson of the Boards
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    @Bubbles_CS said:
    Today is the last day of the quests, so I didn’t lose out on just the daily reward (which was already comped, thanks), but all the unfinished quests and their rewards. I won’t be able to collect them. My app also doesn’t allow me to contact support, so I guess I’m SOL.

    Your app can't contact support? What???
    Anyway, there's more than one way to contact them: https://d3go.com/support/

    For all support request, please send an e-mail to support@d3go.com.
    You can also reach out to support via the web form here via the Support Ticket system.

  • Bubbles_CS
    Bubbles_CS Posts: 332 Mover and Shaker
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    Nevermind. The daily reward refreshes before the quests for me.

  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,277 Chairperson of the Boards
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    Hello everyone,
    Thank you for all the information provided, this issue will be investigated!
    If you have any additional information that you consider relevant, please don't hesitate to send me 😊
    Rebeca.