Missing items from purchased offer

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rg72
rg72 Posts: 113 Tile Toppler
in MPQ Bugs and Technical Issues
I bought the 3 tier Hells Belles offer, and after each tier I used the items that were awarded.

So - Purchased Tier 1 - Items Awarded - Used Items (covers etc)

Purchased Tier 2 - Items Awarded - Used Items (covers, shards etc)

Purchased Tier 3 - No items were awarded even though I received the Payment Successful screen (iOS), and received the receipt/invoice from Apple.

I've reached out to Support, but they say the data shows that the items were awarded, and closed the ticket.

I don't really want to open an Apple Support ticket by reporting a problem, but then I don't really want to lose £45 either.

Anything else I can do?

Cheers

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  • LakeStone
    LakeStone Posts: 1,377 Community Moderator
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    rg72 said:
    I bought the 3 tier Hells Belles offer, and after each tier I used the items that were awarded.

    So - Purchased Tier 1 - Items Awarded - Used Items (covers etc)

    Purchased Tier 2 - Items Awarded - Used Items (covers, shards etc)

    Purchased Tier 3 - No items were awarded even though I received the Payment Successful screen (iOS), and received the receipt/invoice from Apple.

    I've reached out to Support, but they say the data shows that the items were awarded, and closed the ticket.

    I don't really want to open an Apple Support ticket by reporting a problem, but then I don't really want to lose £45 either.

    Anything else I can do?

    Cheers
    DM me and I can take a look.  If you can share with me your player name and when the request was sent to CS that will help.  Thanks!

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