Not loading on Kindle Fire

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Scruffyhansolo
Scruffyhansolo Posts: 25 Just Dropped In
in MPQ Bugs and Technical Issues
Since yesterday evening (May 12th) MPQ won't open on my Kindle Fire. It starts up and gets all the way to Loading: 100% but won't open. I tried restarting my Kindle and checked for updates but neither yielded results. Can I get some help with this? 

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  • LakeStone
    LakeStone Posts: 1,377 Community Moderator
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    Scruffyhansolo said:
    Since yesterday evening (May 12th) MPQ won't open on my Kindle Fire. It starts up and gets all the way to Loading: 100% but won't open. I tried restarting my Kindle and checked for updates but neither yielded results. Can I get some help with this? 
    Thank you for letting us know.  I'm not aware of any Kindle issues at the moment but please send this to customer support at mpqsupport@d3go.com and someone from the team can investigate what is happening.  Thanks!
  • Scruffyhansolo
    Scruffyhansolo Posts: 25 Just Dropped In
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    LakeStone said:
    Scruffyhansolo said:
    Since yesterday evening (May 12th) MPQ won't open on my Kindle Fire. It starts up and gets all the way to Loading: 100% but won't open. I tried restarting my Kindle and checked for updates but neither yielded results. Can I get some help with this? 
    Thank you for letting us know.  I'm not aware of any Kindle issues at the moment but please send this to customer support at mpqsupport@d3go.com and someone from the team can investigate what is happening.  Thanks!
    After uninstalling and downloading again it appears there was a problem with my Facebook app and it was messing up the backup restore. Thank you anyway.

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