jp1 said: So! At first I didn’t see much problem with this. However, the (very tiny box) automatically changed for me to claim my 700 five star shards while I was without any favorites, trying to decide who to add them to, and I hit claim out of habit to grab a daily reward…and the shard were added to Banner (worse possible case). My point is, why have a very small box automatically switch to something that important when you have made it muscle memory to claim daily rewards this way? It seems like a bad design. Personally, all I can do at this point is hope support will fix the issue since I haven’t redeemed Banners shards for covers. I know it’s technically my bad, but I’m a little upset about the way it happened.Anyone else think this should be changed? No milestones should be claimed in that tiny main page box…
jp1 said: Update: Just a heads up. CS took care of me, with satisfactory results and quickly as well. However, given their feedback which I believe I cannot explicitly state here on the forum, this isn’t something they would likely rectify in the future. Given those circumstances, I am even more confident we should at least have an option to verify shards before application. Grateful to the team for fixing my oversight though.
Srheer0 said: jp1 said: Update: Just a heads up. CS took care of me, with satisfactory results and quickly as well. However, given their feedback which I believe I cannot explicitly state here on the forum, this isn’t something they would likely rectify in the future. Given those circumstances, I am even more confident we should at least have an option to verify shards before application. Grateful to the team for fixing my oversight though. Wow, customer services sure have come a long way.A few years ago I accidentally pulled 40 in the current PVE vault instead of the anniversary one. Both the HP costs were the same, even with the daily special deal. I didn't redeem any of them on seeing my mistake and customer services refused to refund it or swap it.Reddit on the whole took the same stance. "tough luck, haha".
Daniel2121 said: I don't think claiming favorite hero shards for a character you did not intend to favorite is the problem. Not when you already know how to mark heroes as favorites so that those shards go into them.The problem is that the game itself doesn't teach you to immediately select favorite heroes. Eventually I figured I should mark one 3*, one 4* and one 5*, but by the time I did, I had already wasted a few shards on characters I don't care about. Fortunately I didn't waste a lot, but it's still a thing that the game does give you the option to favorite heroes but doesn't recommend you to, much less explain why this is so important.