Thank you for the feedback, this issue will be investigated!
In order to help us, please provide the following information (only those you haven't provided yet) if you have it. You can PM me the answer if you prefer, or send it to Customer Support in-game:
Which Planeswalker? (Full PW Name)
Which Level?
Is it related to a mechanic, trigger or ability text?
All cards in the deck and possible interactions that might have happened.
Thank you,
Marcela.